“Why are you launching this chatbot?” asks Yoav Barel, Founder, and CEO, Chatbot Summit, to those planning a new chatbot. “Because we have to,” is th...
No buttons, no menus. Just a simple conversation with a customer. That’s a promise of a chatbot. Chatbots are not just growing at a CAGR of over 30%, they are also aiming to bring back the art of conversation to technology driven customer experience solutions. Is it that simple?