Uber and Lyft drivers explain why they are striking

Graham Rapier

May 8, 2019, 20:14 IST

Uber and Lyft drivers explain why they are striking

AP Photo/Mark Lennihan

Uber drivers protest next to the Charging Bull statue in New York's financial district, Wednesday, May 8, 2019. The protests arrive just ahead of Uber's initial public stock offering, which is planned for Friday.

Uber and Lyft drivers around the world are participating in coordinated protests and strikes on Wednesday.
Many drivers have complained of falling pay and a lack of transparency from the companies.
Business Insider spoke to dozens of drivers to find out their biggest frustrations with the platforms and why they are striking.

Drivers for Uber and Lyft are planning work stoppages and demonstrations around the world on Wednesday to demand higher wages from the ride-hailing companies ahead of Uber's massive initial public offering.

Protests are scheduled for at least 14 cities worldwide, including New York, Los Angeles, Chicago, London, Glasgow, and more. Organizing groups are also encouraging consumers to join in their movement by not requesting rides.

Business Insider has spoken to dozens of Uber and Lyft drivers in previous months to learn more about their experience on the platforms. More often than not, their complaints revolve around a lack of transparency from the companies, and in many cases, consistently declining pay.

In new research published Tuesday, The Economic Policy Institute found that Uber drivers on average take home the equivalent of about $9.21 in wages, after Uber fees, vehicle expenses, and other related costs.

Here are why some drivers said they are protesting Wednesday, in their own words:

Scott, Los Angeles

"Living in L.A. and getting paid .60 a mile and .22 cents for wait time is a joke for the second largest city. Now gas prices are soaring over $4.00 a gallon I would think Uber should be considerate and bump our fees up. Where is justice in our society with idiots running companies like this that don't respect the drivers who got them to party. As they say the fish stinks from the head down! Corporate corruption at the helm undermining the drivers who work so hard to hardly able to pay bill's today.

Tadios, Boise, Idaho

"I have driven for seven months for Uber. I bought an Infinity QX60 to drive for Uber Select, but after I spent $27,500 they deactivated my account for no reason. I tried to contact them but it's so har to get in contact with a human."

Ericka, Los Angeles

"The pay sucks. Lyft was letting the driver have 75% and they kept 25% until about a year ago. Now they take 50%. Most riders don't tip. It pisses me off when I pick up a party of 4 and I only get $3.75 for driving 4 people and no one tips."

Barry, La Quinta, California

"I recently had a ride where the passenger paid $39.78 for a 3.11 mile trip, and I was paid $4.49. There was no surge at the time on my driver app. This is not an isolated event. I have numerous rides where Uber's service fee exceeds my payment. When I questioned Uber their response was non-responsive."

Aaron, Newark, New Jersey

"This part of the gig economy is usurious and exploits drivers. We are unarmed and unprotected. Law enforcement has no pathway to protect us from harm. In the beginning I was innocent. I took a fare to Paterson NJ to later find out that it was a drug deal gone wrong. My car took a .22 cal. round in the front hood from an unknown and unseen shooter. My passenger was an innocent-looking co-ed who I picked up from what appears to be a bogus address. Beyond this, the rideshare platform owners manipulate the drivers and steal their payouts."

Sonam Lama, New York

"I'm striking for my kid's future. I have a 5-year-old son, and I drive for Uber to support him. But it's becoming harder and harder. First Uber cut the rates, then they put too many cars on the roads so there weren't enough fares to go around. In the IPO filing, Uber said drivers will only get more dissatisfied because they plan to cut our pay and stop incentives. We don't want our wages to stay just minimum. We want Uber to answer to us, not to investors," the four-year driver said via the New York Taxi Workers Alliance, which is organizing demonstrations on Wednesday."

Gerald, South Africa:

"We as drivers of Uber don't own the cars and make like 25 thousand Rand a month ($1,740). Our petrol is half of dat and half goes to da owner of the car. What is left" For us as a driver, nothing. How we can support our families?"

Kevin, Kansas City

"I've driven part-time for two years and I would be ecstatic if uber only took 25% of the total fare. The average is anywhere between 35% to 75% that Uber takes from what the rider pays. Short rides I get the minimum in my area of $2.66 while Uber will charge the rider close to $8."

Jerry, Nigeria

"We Uber drivers in Nigeria are not happy with the platform. Reason being that, our roads are not too motorable which simply means that; we pay more to repair our cars. The 25% service fee on each ride is heart aching and it makes us we the drivers not to have joy. The amount we take home doesn't reach to pay bills. Majority of their partners hire cars to run the business."

Varinder Kumar, New York

"Uber deactivated me 5 months ago without any reason. I went to the Uber office a few times and they refused to tell me why I was deactivated. I've been a professional driver in New York City since 1992 and I have never once gotten a traffic ticket or been in a car accident. My rating was always at a 4.89 or 4.9 out of the over 7,000 passengers I had in the 4 years I was driving full time for Uber to support my wife and two kids. I have one kid in high school and one in 5th grade," the Lyft and Juno driver said via the NYTWA."

Jose, New York

"Uber has been reducing "promotions," as they call them for Uber Eats, which makes us have to do more deliveries in order to make the same amount we were making last year. Most people don't tip either, or leave only $1, which makes things worse."

Fouad, Boston

"The rate per trip has been decreasing every year, while the city is getting more expensive to live [in].When I started driving with Uber they said they will take 25% of the trip, but now we don't know how much they are taking. Sometimes, the company will run annual background checks more than three times per year. When you call Uber Driver support to discuss the issue they will let you know that the third party is running a background check which may take 7 to 15 days, which means you are out of work."

Next Story Panicked passengers on an Aer Lingus plane opened emergency exits and climbed onto the wings when they wrongly thought the pilot told them to evacuate