Uber's CEO explains why the app's arrival estimates are 'almost always' wrong
Investor Jason Calacanis launched a debate when he called it a "#firstworldproblem" that Uber cars are always later than their estimates in the apps. Others quickly disagreed, including Fortune's Dan Primack, who argued that the wrong estimates leave room for a rival to come in and provide better service at same price.The difference in time estimated to some people is an annoyance, especially if it jumps from two to six minutes.
In suburbs or rural areas, that time may be longer because the next closest car to accept the ride is likely farther away. But in major cities, the total wait time is, on average, down to only three minutes, Kalanick said.Read his full explanation below, or view his full tweetstorm here.
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