Wells Fargo customers are furious as second service outage in a week means they can't use their debit cards or access online accounts
- Wells Fargo customers are unable to use their debit cards or access online banking due to a 'systems issue' causing 'intermittent outages,' the company said on Thursday morning.
- The number of people who were affected is not known, but some took to Twitter to express their concerns and complaints.
- As of Thursday morning, the site appeared to be down with a banner that said 'We're experiencing some technical difficulties.'
- This is the second Wells Fargo service outage in a week.
Wells Fargo customers were are unable to use debit cards or access online banking due to a "systems issue" causing "intermittent outages," the company said on Twitter Thursday morning.
The outage seemed to be nationwide, with customers taking to social media to express their concerns and grievances. Some customers said they were experiencing difficulty buying gas and getting to work, while others were unable to purchase food or pay bills.It is unclear how many customers are impacted by the outage, though a spokesperson confirmed the outage to an NBC affiliate, saying customers can reach "branch and contact center" employees for assistance.
A statement on the company's Twitter account at 9 am ET Thursday told customers to check back for updates, while its website seemed to be completely offline.
"We apologize to our customers who may be experiencing an issue with our online banking and mobile app," Wells Fargo tweeted. "Thanks for your patience while we research this issue. If you are impacted, please check back here for updates."
This is the second service outage in less than a week for the bank, which had to apologize last Friday for a similar issue.
Wells Fargo did not immediately respond to requests for comment made by Business Insider.
I'm stranded in a different state with no way to get gas. I was put on hold for 40 minutes and all you have to say is check back???? I should have switched a long time ago.- Haley Ledbetter (@hobgl0b) February 7, 2019
I'll accept your apology but please be aware that I charge a banking fee for this type of inconvenience. So Wells Fargo now owes me $150- Fred (@gratefulfrred) February 7, 2019
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.- Wells Fargo (@Ask_WellsFargo) February 1, 2019