You can now return Amazon orders for free at certain Kohl's stores - here's how it works

Madeline Stone / Business Insider

Some Kohl's stores now have Amazon Returns centers.

• A new program makes it possible to return Amazon orders at Kohl's.
• The returns are free, but your items must be eligible under Amazon's guidelines, which you should check before you go.
• Select Kohl's stores in the Chicago and Los Angeles areas have launched the program, so we decided to check it out.

In September, Kohl's and Amazon announced a partnership that would make returning items bought on Amazon more convenient.

Eighty-two Kohl's stores in the Chicago and Los Angeles areas have set up pop-up stores where customers can shop from a selection of Amazon devices and return any Amazon orders for free. These return centers accept any merchandise that's eligible under Amazon's guidelines, which you can check on your Amazon account.

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We tested the service at a Kohl's store in Torrance, California. Here's how it worked: