The
The report stated that during December 2023, a total of 712 passenger-related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000
As per aviation regulator DGCA, a total of 61.8 per cent of complaints were about flight-related problems, while 12.8 per cent were related to
"Refund-related complaints have seen significant improvement in the last three months but complaints related to flight problems have spiked from 39.4 per cent to 61.8 per cent in December. In November, there were 14.8 per cent complaints related to refunds that have come down to 12.8. Similarly, complaints related to staff behaviour that was 3 per cent in November have raised to 3.4 per cent," reads the report.
The report further reads that the maximum number of complaints were received by