1. An RBI Committee on customer service standards has proposed setting up of a common complaints portal where customers of any regulated entity can lodge their grievances.
2. No need for multiple KYC verifications suggests the committee. Says required documents can be kept in a centralised database instead.
3. RBI panel proposes setting up of a dedicated phone line for senior citizens to address their queries on services.
4. Lenders must compensate customers if they lose the original home agreement of customers and take responsibility for getting certified copies of the same.

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