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Adam Rogers
22 Apr 2024, 16:23

The scourge of customer satisfaction surveys

The scourge of customer satisfaction surveys

The scourge of customer satisfaction surveys

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5

AI is helping Amazon send fewer small items in comically large boxes
Dominick Reuter
21 Apr 2024, 15:48

AI is helping Amazon send fewer small items in comically large boxes

Amazon's AI-powered Package Decision Engine helps cut down on instances of getting a small item in a huge box.

People are really annoyed about the price of fast food
Grace Dean
20 Apr 2024, 18:14

People are really annoyed about the price of fast food

Diners say they're cutting back on how often they get fast food because of rising prices.