scorecard
BUSINESS
TECH
REVIEWS
  1. Home
  2. slideshows
  3. miscellaneous
  4. I was a die-hard Seamless/Grubhub user, but after switching to Uber Eats for a week I'm never looking back

I was a die-hard Seamless/Grubhub user, but after switching to Uber Eats for a week I'm never looking back

I was a die-hard Seamless/Grubhub user, but after switching to Uber Eats for a week I'm never looking back
Slideshows1 min read

My first priority when using delivery apps is to find the cheapest deal possible. Both Grubhub and Uber Eats make it possible to sort by price ranging from "$" to "$$$$$" — in this regard, the apps are on even footing.

My first priority when using delivery apps is to find the cheapest deal possible. Both Grubhub and Uber Eats make it possible to sort by price ranging from "$" to "$$$$$" — in this regard, the apps are on even footing.

However, determining the full cost of an order is less consistent. One thing I liked about Uber Eats that every restaurant listing includes the cost of delivery right below the title.

However, determining the full cost of an order is less consistent. One thing I liked about Uber Eats that every restaurant listing includes the cost of delivery right below the title.

By contrast, Seamless/Grubhub doesn't show the cost of delivery on restaurant listings.

By contrast, Seamless/Grubhub doesn

Instead, Seamless/Grubhub waits until you've selected menu items and reached the checkout to disclose the delivery price, making it hard to predict the total cost of a meal.

Instead, Seamless/Grubhub waits until you

In this case, Seamless/Grubhub charged $1.99 for delivery from Qdoba, while Uber Eats charged $0.99 for the same order. However, in my experience, the cost of delivery alternates between the apps and one isn't consistently cheaper than the other — Uber Eats is just more upfront about delivery cost.

Uber Eats even offers itemized lists of restaurants sorted by the cost of delivery, making it easy to seek out a cost-effective option without clicking through a menu first.

Uber Eats even offers itemized lists of restaurants sorted by the cost of delivery, making it easy to seek out a cost-effective option without clicking through a menu first.

Once your order is on the way, Uber Eats lets you track its location, just like an Uber rideshare. Seamless/Grubhub, which often outsources delivery to restaurant staff, doesn't always offer this feature.

Once your order is on the way, Uber Eats lets you track its location, just like an Uber rideshare. Seamless/Grubhub, which often outsources delivery to restaurant staff, doesn

My first order from Uber Eats, from a nearby Thai restaurant, actually arrived a bit earlier than expected.

My first order from Uber Eats, from a nearby Thai restaurant, actually arrived a bit earlier than expected.

The drunken noodles I ordered were still hot, and utensils were included. Five stars.

The drunken noodles I ordered were still hot, and utensils were included. Five stars.

In my experience, Uber Eats orders were typically delivered much faster than Seamless/Grubhub. However, Uber Eats repeatedly asked me if I wouldn't mind slower delivery for $0.50 off my order — this never seemed like a good enough deal for me to take.

In my experience, Uber Eats orders were typically delivered much faster than Seamless/Grubhub. However, Uber Eats repeatedly asked me if I wouldn

On one occasion, my Uber Eats order was delayed, and I was shown this message. By contrast, I had come to expect frequent delays as a given part of using Seamless/Grubhub.

On one occasion, my Uber Eats order was delayed, and I was shown this message. By contrast, I had come to expect frequent delays as a given part of using Seamless/Grubhub.

Once I was using both apps, I started to notice how fiercely the platforms were trying to grab my attention. At times, it became a bit unnerving.

Once I was using both apps, I started to notice how fiercely the platforms were trying to grab my attention. At times, it became a bit unnerving.

Ultimately, Uber Eats' cost transparency and quick delivery are enough to make it my favorite meal delivery app, although the competition was tight.

Ultimately, Uber Eats

But one thing is keeping me from deleting Seamless/Grubhub for now — it offers delivery from my favorite restaurant, Taco Bell, through an exclusive partnership while Uber Eats does not.

But one thing is keeping me from deleting Seamless/Grubhub for now — it offers delivery from my favorite restaurant, Taco Bell, through an exclusive partnership while Uber Eats does not.
Newsletter BI Logo
BI NEWSLETTER

Get your weekly dose of essential news delivered right to you, plus explore a world of insights with our diverse newsletter subscription options.

  • Weekly newsletter
  • Uncover the latest in Tech, Finance, Business, and more
  • Handpicked web stories, in-depth articles, and expert analyses
Copylink BI

Advertisement