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How to use auto-reply messages on WhatsApp Business

How to use auto-reply messages on WhatsApp Business
  • WhatsApp Business is a good tool that helps small businesses manage their communication.
  • You can set up greeting messages to automatically greet new customers.
  • You can also set up an away message to inform your customers that you cannot immediately respond.
WhatsApp Business comes with a host of tools to help businesses connect with their customers, answer their queries and sell their products. The tools offered by WhatsApp include greeting messages and away messages.

It is important to reply to messages from customers on time as a delayed response may impact the image of your business. If you are running a small business, it may be difficult to always respond to customers on time. To make it easier for you to respond to customers, you can use the greeting message and away message features on WhatsApp Business.

What is greeting message feature

The greeting message feature allows you to set up a greeting when they message you for the first time or after a long break. This allows them to feel welcomed, without you having to reply to each message immediately.

How to set up WhatsApp greeting message


  • Open WhatsApp Business app on your phone and click on the three dots menu and then click on “Settings”.
  • Now, click on “Business tools” and then click on “Greeting message”.
  • Turn on the “Send greeting message” toggle.
  • Now, click on the edit button and customise the greeting message.
  • You can also select the recipients based on your preference.
  • Now, tap on “Save”.
Away message

Away message is another helpful tool that allows you to inform your customers that you are currently unavailable to respond. This feature can be enabled in your non-working hours so that your customers know that they will have to wait a bit longer to get a reply.

How to set up WhatsApp away message


  • Open WhatsApp Business app on your phone and click on the three dots menu and then click on “Settings”.
  • Now, click on “Business tools” and then click on “Away message”.
  • Turn on the “Send away message” toggle.
  • You can now customise the away message as per your business.
  • You can then change the schedule to match your non-working hours.
Just like the greeting message, you can also select the recipients for away messages.

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