Google Cloud data center in London suffers 'cooling-related failure' as UK hits record-high temperatures

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Google Cloud data center in London suffers 'cooling-related failure' as UK hits record-high temperatures
People shielding themselves from the heat in London, United Kingdom on July 18, 2022.Rasid Necati Aslim/Anadolu Agency via Getty Images
  • A Google Cloud data center location in London experienced an outage on Tuesday.
  • A status page said that a "cooling related failure" occurred, impacting a "small set" of customers.
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A Google Cloud data center zone in London experienced an outage on Tuesday amid the record heatwave in the UK.

A status page for Google Cloud said that a "cooling related failure" occurred in one of its buildings, starting at 10:13 PDT, but that the impact wasn't large scale. The issue affected one of London's three Google Cloud data center zones.

"This caused a partial failure of capacity in that zone, leading to VM terminations and a loss of machines for a small set of our customers," the page said. "We're working hard to get the cooling back on-line and create capacity in that zone."

As of 10:41 PDT the issue was still occurring and the status page said that "Our engineering team continues to investigate the issue." The outage impacted several Google Cloud services in the region, including cloud storage and data warehousing, according to its status page.

A Google representative did not immediately respond to a request for comment.

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Google Cloud operates multiple data centers, and the full effect of the London location issues wasn't immediately clear. However, the mobile-only UK bank Atom Bank tweeted on Tuesday it was "currently aware of an issue with the Google Cloud platform affecting service."

Oracle Cloud also experienced a failure in London on Tuesday due to "unseasonal temperatures in the region," according to its status page.

The UK experienced its hottest day on record on Tuesday at 104 °F, according to the Met Office, breaking a 2019 record.

Additional reporting by Rosalie Chan.

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