You Searched For "customer satisfaction" and got 20 results
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2 mins read
Hybrid work model boosts employee productivity, career growth and loyalty to company, Stanford study concludes
COVID-19 has changed the way the world works, quite literally. About 100 million people worldwide n…
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
1 min read
Walmart and Target are gaining ground on Costco in customer satisfaction
While Costco still holds the top spot, its score remains unchanged as its two biggest competitors e…
Dominick Reuter
2 mins read
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
2 mins read
From good to great: How SaaS shapes the customer engagement of tomorrow for consumer brands?
The conversation delved into the significance of generative AI in enhancing customer experienc…
2 mins read
Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes
The National Customer Rage survey shows that customer service is getting worse. Many consumers are …
Alex Bitter
2 mins read
Costco's average customer shops there at least twice per month and spends around $100 on each visit
Costco's typical customer is a woman in her sixties who earns $60K, shops 30 times per year, and sp…
Dominick Reuter
1 min read
Walmart's average customer is a suburban baby boomer who spent $3,578 there last year
Walmart's typical customer is a white woman who earns less than $80,000 a year, shops at least once…
Dominick Reuter
3 mins read
J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey see the results
While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among cust…
Taylor Rains
1 min read
Alaska Airlines is passenger's new favorite airline according to a new customer satisfaction survey. See how US airlines ranked, from worst to best.
Alaska Airlines topped the customer satisfaction chart, scoring 81 on a 100 scale, six points highe…
Bianca Giacobone
1 min read
Home Depot says its $1 billion boost to wages has already improved customer satisfaction and worker safety – a bright spot in an otherwise gloomy Q1
The home improvement chain says the additional investment in labor is locked in, even as Home Depot…
Dominick Reuter
4 mins read
Customer satisfaction dips for Indian brands in the CX journey: Havas CX report
Havas CX shows customer experience is most meaningful when it combines the best functional service…
4 mins read
A professional MILF charges $100 a minute to act out fantasies for customers requesting custom video content
Porn star and "professional MILF" Lexi Luna charges $20 to $100 per minute for interacting with fan…
Julia Naftulin
1 min read
Burger King wants staff to give off a 'positive aura' by offering cardboard crowns and saying 'you rule' to every customer
The CEO of the burger chain's largest US franchisee says the exchange "forces that extra two minute…
Kwan Wei Kevin Tan
4 mins read
When I was hired at my first tech job I got an 81% salary bump. I had no idea my customer service skills would transfer.
A customer success manager got an 81% salary bump when she was hired at her first tech job followi…
Chris Weller
8 mins read
The 20 best large airports in the US, according to travelers
J.D. Power revealed its 2021 North America Airport Satisfaction Study on Wednesday, naming Louis Ar…
Taylor Rains
8 mins read
The 20 best of the largest airports in the US, according to travelers
J.D. Power revealed its 2021 North America Airport Satisfaction Study on Wednesday, naming Miami In…
Taylor Rains
2 mins read
3 reasons why we hate the process of boarding planes according to an airline passenger satisfaction expert
No one likes boarding planes, no matter how efficiently. It's because we're jealous, we dislike fee…
Bianca Giacobone
1 min read
Chick-fil-A drive-thrus are dreadfully slow, but customers don't seem to care
A new report ranked Chick-fil-A's drive-thru as the slowest — but also the most accurate and friend…
Jennifer Ortakales Dawkins
3 mins read
Walmart managers are going to extreme lengths to get customers to complete the retailer's checkout survey. It's confusing shoppers and workers.
Walmart managers are trying to boost responses to a survey that pops up at checkout. Associates and…