You Searched For "customer service" and got 20 results
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1 min read
India signs customs mutual recognition agreements with seven nations; Actively pursuing more, says CBIC chief
India has signed mutual recognition agreements (MRAs) with customs authorities of seven nations and…
PTI
1 min read
Impact of AI on Customer Service
Impact of AI on Customer Service
2 mins read
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
3 mins read
Uniform KYC on the horizon! Here’s how the proposed process can ease the burden on customers and institutions
In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…
2 mins read
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service
AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
Meghan Morris
3 mins read
Why are so many creators talking about moving away from Adobe and Photoshop?
The controversy began when Adobe Photoshop and Substance 3D — the bread-and-butter applications of …
4 mins read
Instacart, DoorDash, and other delivery service customers say their accounts were deactivated because of innocent mistakes
Gig worker-powered delivery services like Instacart and DoorDash deactivate customers' accounts. Ge…
Alex Bitter
1 min read
Google will now wait on hold for you with customer service — here's how it works
Google is fixing the most annoying thing about calling customer service.
Geoff Weiss
2 mins read
Sebi eases Know Your Customer (KYC) compliance guidelines
Markets regulator Sebi has decided to simplify the risk management framework for validating Know Yo…
PTI
2 mins read
BSNL to launch 4G services across India in August; to use indigenous technology
State-owned BSNL will start rolling out 4G services across the country from August, using completel…
PTI
2 mins read
A sweeping AT&T outage led customers across the US to wake up without cellphone service
Is your phone on SOS Mode? You're likely impacted by a sweeping AT&T cellular service outage.
Ana Altchek
5 mins read
Beyond banking: How Slack is reshaping financial services for the digital age
In the ever-evolving landscape of financial services, technology has become the cornerstone of inno…
2 mins read
McDonald's says it's listening to penny-pinching customers and focusing on value
"The consumer is price weary," McDonald's CFO Ian Borden told analysts, adding diners were "certain…
Grace Dean
1 min read
Airline app glitch randomly logged customers into other people's accounts
One Facebook user joked he would find a "better seat" for the Qantas customer whose details he was …
Pete Syme
1 min read
TVS Credit posts 33.43% rise in Q4 PAT at ₹148.29 crore
The standalone total revenue from operations grew to Rs 1,517.50 crore, from Rs 1,234.60 crore…
PTI
2 mins read
Airbnb's customers keep complaining about the costs compared to hotels. The company seems to be listening.
Airbnb's CEO announced several initiatives in place as a response to customers complaints about ri…
Ana Altchek
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
3 mins read
My supermarket removed all the self-service checkouts. It's annoyed some customers but the staff prefer it.
Booths, an upmarket British grocery store chain, removed nearly all self-service checkouts from its…
Polly Thompson
2 mins read
FCC fines big phone companies nearly $200 million for sharing customer location data
All of the companies plan to appeal the fines, which were first proposed in 2020.
Shubhangi Goel
2 mins read
2.7 million student-loan borrowers' accounts will be switched to a company that the Education Department previously punished for poor customer service
Navient announced it would begin outsourcing servicing of its privately held student loans to MOHEL…