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3 mins read

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…

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2 mins read

Weekend wrap: Swiggy IPO price band, BlinkIt gold coin customer's ordeal, India's GDP woes, and more

Swiggy will launch its IPO with a price band of ₹371-₹390 per share on November 6. A Blinkit custom…

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2 mins read

Gen AI to unlock a "mammoth incremental opportunity" for Indian IT services: Report

The generative AI provides more opportunity to the Indian IT sector contrary to the believe of bein…

ANI   


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5 mins read

Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions

In an era where customer experience is a primary business differentiator, the role of service hubs …

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1 min read

Marc Benioff says AI and humans are now indistinguishable in customer service

Customer service is seen as one of the sectors where AI could have the biggest impact.

Beatrice Nolan   


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5 mins read

The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?

Ola Electric was once considered the most promising electric automaker in the country, from dominat…

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2 mins read

Domino's CEO says customers are picking up their own pizzas, and it reveals a bleak reality about the economy

Domino's CEO said that its carryout business is booming -- and its shows why many consumers aren't …

Alex Bitter   


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2 mins read

AI could slow BPO sector growth: Chief Economic Advisor Nageshwaran

Chief Economic Advisor V Anantha Nageswaran emphasized the crucial and positive role that artificia…

ANI   


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3 mins read

'Botshit' is an example of how AI is making customer service worse

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

John Towfighi   


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2 mins read

Customers at several small-sized banks affected as tech provider C-Edge suffers ransomware attack

The issues are being faced for the last two days after the discovery of a breach of the system…

PTI   


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1 min read

Reports of data breach desperate attempt to tarnish brand's image: Airtel

The statement comes after an account named 'xenZen' on the dark web claimed to have access to t…

PTI   


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1 min read

Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection

Spirit told passengers they can continue to book flights and travel with the airline following its …

Pete Syme   


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4 mins read

Finally, an explanation for why it's so frustrating to deal with customer service

If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…

John Towfighi   


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5 mins read

Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

Lindsay Dodgson   


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3 mins read

Fast food chains are locked in a 'value war' for US customers

McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…

Dominick Reuter   


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2 mins read

Gold crosses Rs 77,000, experts project that silver could reach Rs 1 lakh this festive season

Gold and Silver prices are on an upward trajectory backed by firm demand, and the steam seems to re…

ANI   


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2 mins read

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…

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2 mins read

SoftBank is Nvidia's first Blackwell chips customer. Here's what they're going to be used for.

The collaboration comes amid skyrocketing demand for Nvidia chips, as companies scramble to secure …

Shubhangi Goel   


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3 mins read

VMware customers are seeing massive late fees since Broadcom acquired the company

VMware's transition to subscription models under Broadcom has led to customer frustration and drive…

Rosalie Chan   


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2 mins read

Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July

According to the report, BSNL added over 2.94 million mobile subscribers in July. Bharti Airtel los…

PTI