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3 mins read

United executive explains why the airline hasn't bought Boeing's newest widebody plane

United Airlines SVP of global network planning and alliances, Patrick Quayle, said a smaller widebo…

Taylor Rains   


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2 mins read

A woman died after getting trapped in a baggage carousel at Chicago O'Hare Airport

Surveillance footage of showed the unnamed woman entering "an unoccupied restricted area at 2:27 a.…

Mikhaila Friel   


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I took my daughters from London to Dallas. They were blown away by the houses, malls, and even the soda cups.

When we visited my sister in Texas, my daughters were surprised by how big everything was. From the…

Nadia Ali   


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3 mins read

I use a wheelchair and dread flying. Pets are treated better on planes than disabled people.

TV host Sophie Morgan told Business Insider flying is often a horrific experience for passengers wi…

Tom Carter   


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1 min read

An Airbus A380 flying to London turned back when the powerful scent of laundry detergent made people feel sick and dizzy

"Upon inspection, it was discovered that the smell came from five pallets of fresh-scented laundry …

Pete Syme   


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2 mins read

A passenger who slipped on a puddle of liquor at the airport could get millions for his injuries

A businessman is seeking $6.4 million in damages after he slipped in a puddle of Baileys and hit hi…

Mia Jankowicz   


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2 mins read

Airlines sometimes turn their planes around and fly thousands of miles home when they have problems. Here's why.

British Airways often chooses to send flights back to London where its easier to reroute passengers…

Pete Syme   


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1 min read

A British Airways flight to nowhere went across the Atlantic before turning back and flying 2,300 miles home after a technical issue

Fixing issues is usually easier and cheaper for airlines at home airports, as passengers trying to …

Pete Syme   


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2 mins read

Singapore Airlines has offered $10,000 to passengers who got hurt when their flight hit severe turbulence

Flight SQ321 from London to Singapore was hit by one of the worst instances of turbulence in recent…

Aditi Bharade   


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1 min read

There were 71,000 noise complaints about Europe's busiest airport in 2023. Over 60,000 came from the same 10 people.

London Heathrow Airport said that just 0.5% of complainants were responsible for 85% of complaints …

Pete Syme   


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1 min read

People are cheating the system in airports and using wheelchair assistance when they don't need to, Frontier CEO says

"There is massive, rampant abuse," Barry Biffle said, adding that on some flights 20 people ask for…

Pete Syme   


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2 mins read

A passenger died, and 30 more were injured, after severe turbulence on a flight from London to Singapore

Flight SQ321 from London to Singapore had to divert to Thailand after encountering severe turbulenc…

Pete Syme   


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3 mins read

Passengers were stuck for hours in sweaty, stifling corridors at Britain's busiest airports as passport systems crashed

Passengers queued in hot corridors with no idea how long they'd be waiting after a "system network …

Polly Thompson   


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4 mins read

I've been to more than 30 countries, but I'll always think this European city is the best destination for children of any age

I'll always think London is the best destination for kids of all ages because the city has easy tra…

Erika Ebsworth-Goold   


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2 mins read

A British Airways flight to nowhere circled in the air for 4 hours after its weather monitoring system collapsed

The flight, from Singapore to London, took off four hours late, circled for four more, then returne…

Grace Dean   


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1 min read

America's airports really are terrible — and the latest Skytrax rankings are proof

No US airport made the top 20 in this year's Skytrax rankings, with Seattle-Tacoma only managing 24…

Pete Syme   


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1 min read

London has a new airport train that's even more expensive than the Heathrow Express per mile

The Luton DART, which finally connects Luton airport, just north of London, to its railway station …

Stephanie Stacey   


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4 mins read

We managed to stretch our $12,000 European vacation budget to cover first-class plane tickets and a 12-night cruise. Here's how.

Allie Hubers' husband Luke, an Air Force pilot, had just gotten back from deployment, and she said …

Marielle Descalsota   


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3 mins read

British Airways passengers were sent an email midair saying that the 2nd leg of their flight had been canceled

After landing at Heathrow from Austin, three passengers were told their connection to Edinburgh was…

Grace Dean   


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4 mins read

3 Americans heading to Scotland for The Open had to travel there empty-handed after their luggage got lost and their flights were cancelled

Three days after arriving in Edinburgh for the Open, the passengers still don't have their clothes,…

Grace Dean