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Starbucks has a new CEO — and I have a few suggestions as a former barista
Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…
Katie Notopoulos
6 of the best and 4 of the worst drinks at Starbucks, according to baristas
Baristas praised Starbucks' caramel macchiato and chai latte, but the coffee experts advised agains…
Sophia Mitrokostas
Starbucks' turnaround relies on an executive who is no stranger to orchestrating comebacks
As businesses complain about consumers cutting back, one of the biggest chains in the world is doin…
Dan DeFrancesco
6 ways Starbucks' incoming chief Brian Niccol transformed Chipotle
Analysts say Brian Niccol, who spearheaded Chipotle's turnaround, is a great pick to head up Starbu…
Grace Dean
Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says
Starbucks' long customer wait times at one store are due to too few employees on the job, one worke…
Alex Bitter
Starbucks just reinvented the way it runs its cafés
The world's largest coffeehouse chain is struggling. Can Starbucks find a way to make coffee fun ag…
Adam Rogers
What went disastrously wrong in Laxman Narasimhan's 17 months as CEO of Starbucks
Starbucks CEO Laxman Narasimhan is out after 17 months in the role. His leadership was hit by falli…
Grace Dean
A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'
A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…
Alex Bitter
Costco, Starbucks, and other retailers double down on loyalty programs to win over thrifty Americans
As Americans get thrifty, retailers are turning to the tried-and-true strategy of loyalty programs …
Dominick Reuter,Alex Bitter
Global IT outage hits Starbucks mobile-order system and card payments at businesses
Some retailers and fast-food chains are limiting their operations and only taking cash payments fol…
Grace Dean
Howard Schultz tells Starbucks to fix its stores and mobile app to reverse 'fall from grace'
Ex-CEO Howard Schultz says Starbucks needs to focus on the customer experience and make its app bet…
Grace Dean
These graphs show how much people have cut back on visiting Starbucks — a key driver of its sudden management shake-up
Comparable sales are down in Starbucks' two biggest markets: the US and China. Analysts say it need…
Grace Dean
7 things Starbucks customers should stop wasting money on, according to a former barista
From venti lattes to bottled water, here are some of the things I think people are wasting money on…
Inga Parkel
We need to talk about whatever's happening with Starbucks' drinks
When I look at the Starbucks menu, I feel a million years old. (And I used to work there as a teen!…
Katie Notopoulos
The Starbucks app 'traps' customers into a 'vicious' spending cycle, consumer advocate says
Certain features of Starbucks' prepaid card mean that customers are trapped in a "vicious cycle" of…
Grace Dean
The best and worst restaurant chain apps, from Starbucks to McDonald's
The best and worst mobile apps from the top restaurant chains like Starbucks, Chipotle, Subway, Chi…
Nancy Luna
TikTokers are hacking Starbucks' app to get cheap drinks
TikTokers reveal Starbucks app hacks to get premium drinks like lattes at cheaper prices
Nancy Luna
Starbucks' Howard Schultz talks Steve Jobs screaming at him and wishing he'd trademarked the latte in a new podcast
Starbucks legend Howard Schultz shared how Bill Gates' dad helped him buy the coffee chain, and how…
Theron Mohamed
Starbucks says mornings are so busy that one in 8 mobile customers are abandoning orders
Starbucks CEO Laxman Narasimhan highlighted a curiously Starbucksian problem: demand is too high du…
Dominick Reuter
US brands like McDonald's and Starbucks are facing mounting backlash in the Middle East as tensions rise
McDonald's, Starbucks, KFC, and Pizza Hut are among the fast-food brands still feeling Middle East …