Satya Nadella: 'Customer love' is a better sign of success than revenue or profit

Screenshot
Microsoft CEO Satya Nadella at this week's Windows 10 hardware event.
"There is something only a CEO uniquely can do, which is set that tone, which can then capture the soul of the collective. And it's culture," Nadella says.
That means that the company's focus comes straight from the top. Recently, Nadella announced that Microsoft's new corporate mission was to push productivity, everywhere, across all platforms and devices.
Pursuing that mission means changing the way the company measures success, starting from the top, down.
"We no longer talk about the lagging indicators of success, right, which is revenue, profit. What are the leading indicators of success? Customer love," Nadella says.
In other words, Nadella thinks that Microsoft needs to focus less on profit for profit's sake, and more on building stuff that people love. If people love Microsoft products, the rest will fall into place.
It's a total shift in thinking for Microsoft, which has historically placed the 30-year-old Windows business at the center of the company, killing any business or concept that could potentially take revenue away from the operating system.
The challenge is "getting an entire organization to fall in love with these leading indicators of success," Nadella says.
But if the wildly positive reaction from this week's Microsoft hardware event, especially for the new Surface Book laptop/tablet hybrid, is any indication, customer love for the tech giant is definitely on the upswing.
How to use the realistic crying face filter on Snapchat
Elon Musk praised Netflix for telling employees to quit if they couldn't work on content they disagreed with. He previously bashed the platform as having a 'woke mind virus.'
The Terra LUNA crypto crash has sparked the debate on ‘true’ decentralisation
Apple’s new subscription policy allows developers to charge you more money without your permission
Ethereum owners have lost cryptocurrency worth $1.6 billion since its "presale"
Rising dengue cases in Uttar Pradesh put health officials on high alert
Four in ten American users thought that Facebook should have blocked Trump sooner, reveal leaked internal documents
Sony announced the upcoming PlayStation Plus games lineup for India - here’s the complete list