Zomato will now give you your order for free if it doesn’t reach on time

Zomato will now give you your order for free if it doesn’t reach on time
  • Zomato's latest feature 'On Time or Free’ offers users the chance to avail a full refund on the order if it’s late.
  • Zomato also rolled out a TV campaign on the same featuring South Indian star Vijay Devarakonda.
  • Restaurant owners and delivery partners won’t even be notified when an order falls under this category for them to follow the due course for every order.
Remember Domino’s 30 minutes or free policy? Well, Zomato just rolled out a similar policy for all of its orders – promising a free order if it isn’t delivered within the time mentioned.

If you are one of those who goes all out on Zomato chat support when your order is running late, you can now actually hope for your order runs late. Zomato's latest feature 'On Time or Free’ offers users the chance to avail a full refund on delayed orders.

“Our presence across India allows us to serve millions of people every month and interact with them in multiple ways. These interactions have time and again proved that timely delivery is one of the main ingredients in rendering a great food experience to our users,” said Sandeep Anand, CMO- Food Delivery, Zomato.

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Anand added that they have been working with partners on the backend to reduce the average delivery time. “We have designed this offering taking into consideration multiple order touchpoints and diverse food offerings on our platform,” he said.

Users will have to click on this feature while placing an order to get the refund. However, in order to keep its restaurant partners and delivery executives happy, Zomato said that both parties won’t even be notified when an order falls under this category for them to follow the due course on every order.

Zomato also rolled out a TV campaign on the same feature South Indian star Vijay Devarakonda. “When I heard about the concept behind ‘On-Time or Free’ I immediately resonated with it as a customer. I hope people enjoy availing it as much as I enjoyed bringing it to life with the Zomato team,” said Deverakonda.

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