Here’s how KFC India managed to successfully provide employment to the specially-abled
It started back in 2008, when KFC India realised that there weren’t enough special needs schools in the country, especially those focusing on skill development and employability.
This became an obstacle for the brand at a time when they were considering providing
Naturally, this required a massive level of coaching and supporting every individual to grow to their full capacity. The lack of special needs schools in the country pushed the brand to do something on their own. Thus, was born the
The journey however wasn’t all that easy. On World Disability Day, Business Insider spoke to
“The idea for setting up KFC Academy was to ensure that we work on developing the right skills sets that increases employability for specially-abled, not just with KFC, but also across the retail sector,” states Shinde.
KFC’s program for the specially-abled has been running for over 8 years now helping them become self-reliant and find work opportunites.
“We have a detailed orientation program for the specially-abled (hearing and speech impaired )and other employees; and also use various visual training tools and technology to help them learn,” said Shinde, explaining how the Academy works.
Moreover, KFC has also partnered with different organizations in different cities, who train their managers and interpreters at the specially-abled restaurants.
“During the training period, we have translators who explain everything to the employees simultaneously in sign language. Employees of a special KFC are trained by respective store buddy trainers. We have an internal team that monitors and closely manages the entire program and their progress,” he stated.
In the fully sponsored program which is completed in 60 hours or about 5-6 weeks, the hearing and speech impaired individuals are taught English and critical skills, such as Industry Familarisation, Food Safety etc that help them with employment in the retail and hospitality sector.
“We not only employ them at the Special KFC restaurants but also impart vocational skills that can be used at every stage of their
Infact, all specially-abled employees are paid at par with other employees of the identical position and there are also cases of restaurants being completely run by only specially-abled employees.
Recently, six speech and hearing impaired Shift Managers at KFC have successfully cleared the internal process to rise through the ranks, giving enough proof of the success of the Academy.
KFC India’s goal now is to soon boast of having their first specially-abled Restaurant Manager, as well.
Popular on BI
- Reliance Industries' net profit crosses ₹15,000 crore in September quarter
- Reliance Retail's revenue has fallen short of its own record by ₹2,000 crore
- Reliance confirms JioPhone Next will be launched in time for Diwali
- SEBI approves Paytm’s $2.2 billion IPO, company explores November listing
- Indian Broadcasting & Digital Foundation re-elects K Madhavan as its President