Facebook's made a habit of waiting to disclose privacy issues, and it's multiplying the damage to its reputation
Illustration: Rebecca Zisser/Axios
- Facebook has made a habit of waiting to disclose privacy issues to the public or, after damaging stories broke, failing to get ahead of questions it would inevitably face.
- A new sweeping privacy law in Europe has been forcing Facebook to be more forthcoming about privacy-related scandals.
This year Facebook made a habit of waiting to disclose privacy issues to the public or, after damaging stories broke, failing to get ahead of questions it would inevitably face.
Why it matters: Experts advise institutions facing public crises to respond fully and fast, make potentially damaging revelations all at once, and avoid drip-drip-drip scenarios that erode credibility. Facebook has often taken the opposite path, multiplying the damage its controversies have dealt to its reputation and its business.
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