Happy Friday!
$4 on nearly 2,000 customer accounts at Robinhood being comprised. The news comes after a $4 regarding the hacks in which the $11.2 billion fintech downplayed the incident, saying it impacted "a limited number of customers."
The story hits on a major theme impacting all consumer-facing fintechs: customer service.
For a long time, many personal finance startups have avoided maintaining customer service telephone lines, often explaining that their users didn't want to get on the phone and would rather email or chat online.
It's a convenient explanation, as it allows them to save money. It's also, in my eyes, not true. No matter your age, when your money is suddenly at risk, you want to get on the phone with someone pronto.
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Like the newsletter? Hate the newsletter? Feel free to drop me a line at ddefrancesco@businessinsider.com or on Twitter $4.
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The last of the big US banks reported quarterly earnings on Thursday, and $4.
Morgan Stanley has had quite the 2020. $4, which was announced in February, valued at $13 billion at the time. Then this month, less than a week after closing that deal, the big bank announced its $4.
Still, James Gorman, Morgan Stanley's chief executive, $4 that you shouldn't expect a string of additional deals out of the big bank.
Reed Alexander has the $4.
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