United CEO's response to passenger being dragged from plane made it way worse
According to a person who says they were on the flight, the airline needed room on the overbooked aircraft to reposition crew for another flight. But when it couldn't find enough volunteers, even after offering $800, the airline selected the man, who is a doctor, and several other passengers to deplane.
But the man allegedly refused and was dragged off by police.
"I apologize for having to re-accommodate those customers," CEO Oscar Munoz said in a statement posted to the airlines' Twitter account.
Some people are now threatening to boycott the airline, using the hashtag #BoycottUnited.
Here's the statement:
Initial reactions to Munoz's response were negative.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0- United (@united) April 10, 2017
Using "re-accomodate" to describe this abhorrent event is straight out of a dystopian future sci-fi nightmare. The CEO should resign. https://t.co/0hfNR2Q0bm- Eric Butler (@codebutler) April 10, 2017
@united I think your idea of "re-accomodate" paying passengers and the idea of the passengers themselves differ. Just a tad.- karen munro (@BaileyPittipat) April 10, 2017