Indian Railways launches new mobile app that does more than just booking

Indian Railways today launched an integrated mobile application to cater to various passenger requirements over and above ticket booking. The new app will include inquiry, on-board cleaning and ordering meal on a single platform. The app is called Rail SAARTHI and was launched by Railway Minister Suresh Prabhu.

Currently there are multiple mobile apps by the Railways. To use different services, users need to search and download each application separately. In order to provide better customer experience, there was a need for an integrated application which could give a single window interface for these services, Prabhu said after launching the app. The Rail SAARTHI (synergised advanced application rail travel help and information) will also include complaint facility and suggestion for improvement. Users can also book air ticket through the app.

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