Amazon, Walmart, and Target are all taking a new approach to returns by telling customers to keep what they bought, even after issuing refunds
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With the holidays over and returns season upon us, some of America's largest retailers are processing refunds while telling customers to keep the unwanted items.
Walmart, Target, and Amazon are all identified as doing as much in a new Wall Street Journal report.
Notably, we're not talking about free TVs and computers - the policy is applied to a select criteria of products that are unlikely to be resold, where the cost of processing the return is equal to or greater than the cost of the product itself.The biggest expense associated with processing returns is the cost of shipping, Locus Robotics chief executive Rick Faulk told the Journal. "Returning to a store is significantly cheaper because the retailer can save the freight, which can run 15% to 20% of the cost," he said.
Read more: Google once stood for 'Don't be evil.' Insiders describe how it spiraled into a culture of mistrust that helped build a union aiming to keep management in check.But with the pandemic still keeping most Americans at home, fewer people than ever are venturing to
One woman in Philadelphia attempted to return a dog collar to Chewy.com, which told her to donate the collar instead of sending it back - in addition to replacing the item with a correct one.
"I love that," she said.
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