Amazon, FedEx, and UPS reveal how protests are impacting deliveries across the US
- Protests across the US are causing delays and disruptions in deliveries of packages and food.
- Amazon said it has "adjusted routes or scaled back typical delivery operations to ensure the safety of our teams."
- FedEx said some vehicles and facilities have been vandalized and the company is continuing to operate only in areas deemed safe.
- Uber said it suspended rides and UberEats operations in certain cities over the weekend at the request of local officials. Postmates and DoorDash said they are abiding by curfews across the country.
Widespread protests are impacting food and package deliveries across the US.
Delivery companies are re-routing drivers around protests, cutting off deliveries after local curfews, and scaling back operations in response to the protests.
The changes are expected to cause package delays where protests are ongoing and curfews are imposed.
"We are monitoring the situation closely and in a handful of cities we've adjusted routes or scaled back typical delivery operations to ensure the safety of our teams," said Amazon spokesperson Lena Runak.
A message sent to Miami-based Amazon Flex drivers, who deliver Amazon packages in their own vehicles, said drivers should "stop immediately and return home" if they are delivering packages after the city's 10 p.m. curfew. The message also said Amazon closed some facilities and said drivers would be re-routed "to ensure that routes you take for deliveries are safe."
A FedEx spokesperson said some vehicles and facilities, including some FedEx Office stores, have been vandalized.
"We are reaching out directly to customers whose shipments are affected, and working with local law enforcement in those areas as we assess the damage," the spokesperson told Business Insider. "FedEx continues to operate in areas where we are able to do so safely. We are taking the proper precautions to help ensure team members stay safe, and have contingency plans in place to lessen any possible impact on service."
In St. Louis, Missouri, a man was hit and killed by a FedEx truck that was caught in the midst of protests, NBC News reported. The incident reveals the potential danger of continuing to operations during widespread demonstrations.
UPS has also taken extra measures in certain locations around the US.
"We are saddened to see that violence has impacted numerous cities and communities. UPS service continues, with the exception of some The UPS Store locations that will remain closed as we work with authorities. We cannot comment further while ongoing investigations are underway," the company told Business Insider in a statement.
Curfews and protests curb high-demand food deliveries
Demand has surged amid the pandemic for food delivery services such as UberEats and GrubHub.
But some delivery services are now limiting operations as officials in cities across the US implement curfews — some as early as 5 p.m. — to try and inhibit evening protests.
Uber said it suspended rides and UberEats operations in certain cities over the weekend at the request of local officials.
"Our teams on the ground are working closely with each individual city to best support them based on their needs and the local situation," an Uber spokesperson said. "Some cities have requested that we suspend operations completely while others want to ensure Uber is available for essential services. We're also using the Uber app to educate riders and drivers about city curfews and remind them Uber should be used for emergency purposes only during this time."
Postmates, which delivers food, groceries, alcohol, and more, said it is abiding by curfew orders.
"While we respect the right to organize and make voices heard, trust and safety of our fleet, our merchants, and our customers are of paramount priority," a spokesperson said. "We're adhering to curfew orders around the country and are working directly with Mayoral administrations to balance our essential services designations with the curfew orders as each municipality has a distinct approach."
A spokesperson for DoorDash, another food delivery company, said, "DoorDash is abiding by curfews across the country, and pausing operations as updates are made available."
Some curfew measures have made exceptions for people to operate local businesses or obtain food, but didn't specifically address food delivery services, which spurred some confusion about whether deliveries could continue.
Even in areas where delivery services appeared to be operating, some customers reported finding few restaurants in operation.
—Will Mannon (@will_mannon) May 31, 2020Read the original article on Business Insider
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