How to use WhatsApp's Cart feature to shop online and communicate with businesses in-app throughout the ordering process
- You can use WhatsApp's Cart feature to add items from a business' virtual catalog of items and order from a business directly via a
- Businesses don't need to do anything to apply for this feature aside from adding items to their catalog.
WhatsApp is known to most as a social instant messaging app that can be used across devices, not unlike Facebook Messenger or WeChat. However, chatting isn't the only feature available in WhatsApp as of now - a new feature,
This is not a feature businesses need to sign up for - as long as you created a catalog of items for your customers to browse through in
How to add to a WhatsApp cart
For customers, adding products to a WhatsApp cart is simple. Here's what you have to do:
1. In WhatsApp, open either the profile of the business you'd like to buy from, or an existing chat you have with them. You can also access a business profile via its WhatsApp QR code, if it has one.
2. Tap the shopping icon in the top right corner next to the name of the business to open their catalog.
3. Browse through the items in the catalog. If you find one you'd like to order, just click "Add to Cart."
4. If you have a question about the item, you can click Message Business instead.
How to edit a WhatsApp cart
To edit your cart after you've added to it, and to send it:
1. Tap "View cart" to see all the items you've added.
2. If you want to go back to the catalogue to add more products, tap "Add More." If you want to adjust the quantity of an individual item in your cart, you can do that here, as well.
3. When you're satisfied with your cart, tap the Send button to send your cart to the seller as a message.
At this time, you can also ask general questions about the items or other things pertaining to your order.
You can also tap "View cart" in the message window to double check your order. If you need to change something, you can still message the business - orders won't go through until the business confirms them.
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