Jeff Bezos explains the perfect way to make risky business decisions
Spencer Platt/Getty Images
Bezos was explaining how he goes about running the absolutely massive company Amazon has become - 341,000 employees - like a startup.
That's a concept he calls Day 1. The Day 1 mantra is so top of mind for him that the building he works in is named Day 1, "and when I moved buildings, I took the name with me."
One of the tenets of the Day 1 mentality is to make faster decisions, he writes.
But it's not just about speed. Anyone can pick things fast, willy nilly. "You have to somehow make high-quality, high-velocity decisions. Easy for start-ups and very challenging for large organizations," he writes.
So he outlined a couple of steps for that.
1. Learn to work with just enough data, aiming for most of what you need (70%) instead of gunning for near certainty (90%).
2. Get comfortable with uncertainty by staying flexible after the decision is made. "Many decisions are reversible, two-way doors," he writes. And for those decisions that can be easily undone use "a light-weight process." You can tell if it's a light-weight decision by answering the question: "So what if you're wrong?" he writes.
3. Instead of focusing on avoiding mistakes by making perfect decisions, become a master of "quickly recognizing and correcting bad decisions. If you're good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure."
4. Finally, for the biggies, those decisions that are not reversible or that have a big impact on customers, employees or partners, turn the traditional idea of buy-in/approval on its head. Go with "disagree and commit."
"If you have conviction on a particular direction even though there's no consensus, it's helpful to say, 'Look, I know we disagree on this but will you gamble with me on it? Disagree and commit?'" Bezos writes.
This is one of Amazon's core values and we've previously reported on it's used to decide which new products to pursue, including Alexa and the Echo.
Bezos adds that this concept applies to bosses, including himself: "If you're the boss, you should do this too. I disagree and commit all the time. We recently greenlit a particular Amazon Studios original. I told the team my view: debatable whether it would be interesting enough, complicated to produce, the business terms aren't that good, and we have lots of other opportunities. They had a completely different opinion and wanted to go ahead. I wrote back right away with 'I disagree and commit and hope it becomes the most watched thing we've ever made.'"
And, he notes, when you disagree and commit, it's not about holding an "I-told-you-so" over other people's heads. It's a chance for people to hear an opposing point of view but to move ahead with action, and everyone's full support, even if the holdouts never really changed their mind.
In other words: "'You've worn me down' is an awful decision-making process. It's slow and de-energizing," Bezos explains. but "a high-velocity decision making environment is more fun."
- From marketing and tech to leadership - learn new skills and explore new possibilities with these Udemy courses
- Facebook and Microsoft aren’t the only ones creating a metaverse — here are five popular coins looking to create digital worlds
- Facebook, Microsoft and others look towards the $1 trillion dollar ‘metaverse’ opportunity — but that contradicts the base philosophy behind Web 3.0
- Global COVID-19 caseload crosses 261 million and 5 million deaths so far
- How Cashify will focus on its marketing and offline stores to ring in its next phase of growth
- Realme 9 series to launch in India in February 2022, to feature four models
- Banks in India may have to fight harder for deposits
- Mukesh Ambani-led Reliance Jio hikes prices of its plans by 21%