Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT

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Amazon, Apple, and 12 other major companies that have restricted employees from using ChatGPT
  • Some major corporations are limiting their employees' access to OpenAI's ChatGPT.
  • Companies like Amazon and Apple have expressed concerns that AI may put them at-risk of data leaks.

Workers are using OpenAI's ChatGPT to write code, generate marketing materials, and create lesson plans to save time and boost productivity. But some big companies are restricting its employees from using the AI chatbot.

While some companies are hiring employees with ChatGPT expertise, others are putting the brakes on integrating the AI into their employees' workflows because of privacy concerns over feeding the tech confidential data.

After all, privacy concerns have been a major pain point for OpenAI. At the end of June, a proposed class-action lawsuit was filed against the ChatGPT-maker over claims the company stole "massive amounts of personal data" to train ChatGPT. The lawsuit claims that Sam Altman's company "secretly" used proprietary data to train its large language models so that its AI can chat like a human.

OpenAI has yet to respond to the lawsuit, nor did the company respond to Insider's request for comment about it.

Despite these concerns, some companies are excited about ChatGPT's potential to bolster their bottom lines. For instance, Genies, an AI-avatar startup, is requiring its employees to learn how to apply ChatGPT to their jobs — an early sign that businesses are warming up to the idea of AI-assisted work.

To see which companies are cautious about ChatGPT integration, Insider compiled a list of major ones that have issued bans or restrictions on how its workers can use the AI.

Here are 14 companies that have imposed restrictions on ChatGPT:
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Apple said AI could lead to a potential leak of confidential data

Apple said AI could lead to a potential leak of confidential data
Apple is one of the companies that has put restrictions on using AI.CFOTO/Future Publishing via Getty Images

In May, Apple restricted its employees from using ChatGPT and other AI tools like GitHub CoPilot, a Microsoft tool that automates coding, according to an internal document reviewed by The Wall Street Journal.

The iPhone maker cited concerns that using AI could lead to a potential leak of confidential data, per the Journal.

Apple didn't respond to Insider's request for comment to confirm the restriction.

Spotify has reportedly restricted its workers from using ChatGPT

Spotify has reportedly restricted its workers from using ChatGPT
Spotify's potential ChatGPT ban could be part of the company's effort to protect artists' royalties.Onur Dogman/SOPA Images/LightRocket via Getty Images

The move comes after Spotify is said to have removed "tens of thousands" of songs made by Boomy, an AI-music generator, the Financial Times reported.

It's part of an effort to protect artists' royalties after Universal Music Group, a multinational music corporation, sent a complaint to the music streaming platform that there is "suspicious streaming activity" on Boomy's songs, the FT reported.

"Artificial streaming is a longstanding, industry-wide issue that Spotify is working to stamp out across our service," a Spotify representative told Fox Business.

Spotify didn't respond to Insider's request for comment to confirm the restriction.

Source: The Washington Post

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Verizon announced that ChatGPT 'is not accessible from our corporate systems' in an effort to limit the 'risk of losing control of customer information' and source code

Verizon announced that ChatGPT 'is not accessible from our corporate systems' in an effort to limit the 'risk of losing control of customer information' and source code
The telecommunications giant issued restrictions on ChatGPT to control the spread of sensitive data.Justin Sullivan/Getty Images

Telecommunications giant Verizon announced that ChatGPT "is not accessible from our corporate systems" in an effort to limit the "risk of losing control of customer information" and source code, according to a Verizon press release from February.

"Our top priority is our four stakeholders: communities, customers, investors/shareholders, and society, and we have to be thoughtful when introducing a new and emerging technology such as a ChatGPT," Raquel Wilson, a communications manager at Verizon, wrote in the company's press release.

Verizon didn't respond to Insider's request for comment on the restriction.

Wells Fargo has limited its employees from using ChatGPT to avoid privacy issues with third-party software providers

Wells Fargo has limited its employees from using ChatGPT to avoid privacy issues with third-party software providers
The bank still is exploring ways its workers can use ChatGPT.Associated Press

A spokesperson at the financial services company confirmed to Forbes that it is "imposing usage limits" on the chatbot and is exploring "safe and effective" ways to deploy the tech across the company.

Wells Fargo declined Insider's request for comment.

Source: Forbes

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Samsung announced it's restricting its employees from using ChatGPT after the company learned that some of its workers uploaded sensitive code to the chatbot

Samsung announced it's restricting its employees from using ChatGPT after the company learned that some of its workers uploaded sensitive code to the chatbot
The South Korean appliance giant urged its workers to use ChatGPT with caution.Jakub Porzycki/NurPhoto via Getty Images

In a memo e-mailed to employees in late April, the South Korean electronics titan told its workers to be careful when using ChatGPT, urging them to not enter personal details or private company information into the chatbot, according to Bloomberg.

Samsung didn't respond to Insider's request for comment on the restriction.

Source: Bloomberg

Deutsche Bank barred its workers from using ChatGPT in the workplace to prevent its confidential data from being leaked

Deutsche Bank barred its workers from using ChatGPT in the workplace to prevent its confidential data from being leaked
Deutsche Bank is limiting its ChatGPT usage to figure out how to best deploy the tech across the company.Florian Gaertner / Contributor / Getty Images

While the investment bank allows some of its employees to use AI tools for "legitimate business purposes" as of February, the company is "actively exploring" how generative AI tools like ChatGPT can be used by workers in a safe manner, Kevin King, the director of corporate communications at Verizon, told Insider in an e-mail.

"While Generative AI (Chat GPT and others) are expanding, limiting usage to certain work groups and employees allows us to determine how and when to best use these quickly evolving technologies," King wrote.

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JPMorgan Chase issued a temporary ban on its employees from using ChatGPT

JPMorgan Chase issued a temporary ban on its employees from using ChatGPT
The investment bank expressed concerns that ChatGPT may violate its company policy.Michael Brochstein/SOPA Images/LightRocket via Getty Images

The move, announced in February, is part of the investment bank's effort to comply with the company's policy to limit its usage of third-party software, according to CNN.

JPMorgan Chase didn't respond to Insider's request for comment to confirm the restriction.

Source: CNN

Amazon's corporate lawyer warned its employees in January to not feed the chatbot with 'any Amazon confidential information'

Amazon's corporate lawyer warned its employees in January to not feed the chatbot with 'any Amazon confidential information'
The retail giant put limits on how employees can use ChatGPT after its responses contained company data.Getty

The move comes in January after Amazon learned there have been "instances" of ChatGPT spitting out responses that mirror the retail giant's internal data, according to an internal screenshot of the message seen by Insider, around the time some workers used ChatGPT to help write code,

"This is important because your inputs may be used as training data for a further iteration of ChatGPT, and we wouldn't want its output to include or resemble our confidential information (and I've already seen instances where its output closely matches existing material)," the lawyer wrote.

When asked to confirm its restrictions on using AI, Adam Montgomery, an Amazon spokesperson, said the company has rules around how employees can use the tech in their workflows.

"We have safeguards in place for employee use of these technologies, including guidance on accessing third-party generative AI services and protecting confidential information," Montgomery told Insider.

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iHeartRadio restricted its employees from using ChatGPT on all of its company devices

iHeartRadio restricted its employees from using ChatGPT on all of its company devices
The media conglomerate wrote in a memo that ChatGPT is only permitted with "explicit direction" from their team lead.Getty Images for Clear Channel

"To ensure our security around AI, and to ensure that we don't harm our brands or our customers' brands, or inadvertently disclose sensitive data, no engagement, development or specific project work which involves ChatGPT or other AI technology is permitted without explicit direction from your team lead," Bob Pittman, iHeartMedia's CEO, and Rich Bressler, the company's CFO, wrote in a June memo to employees obtained by Insider.

The memo states that iHeartRadio wants to safeguard its data to prevent its competitors from getting a hold of it.

"Although AI, including ChatGPT and other 'conversational' AIs, can be enormously helpful and truly transformative, we want to be smart about how we implement these tools to protect ourselves, our partners, our company's information and our user data," the memo said.

Northrop Grumman, a company that works with sensitive defense issues, banned its workers from using ChatGPT

Northrop Grumman, a company that works with sensitive defense issues, banned its workers from using ChatGPT
The defense contractor banned its employees from using ChatGPT to protect its proprietary data.Mike Blake/Reuters

The defense company told the Wall Street Journal in March that it will not share its proprietary company data with third-parties until tools like AI are reviewed and deemed safe to use.

Northrop Grumman didn't respond to Insider's request for comment.

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Citigroup banned access to ChatGPT in February, though it seems like the ban has been lifted for some workers

Citigroup banned access to ChatGPT in February, though it seems like the ban has been lifted for some workers
The bank is experimenting with ChatGPT to see how the AI can be best used.Mike Kemp/In Pictures via Getty Images

"At Citi, we are excited to have recently gone live with a controlled and supervised environment for selected colleagues to use ChatGPT with public data," Stuart Riley, the head of digital at Citi, wrote in a LinkedIn post in June after meeting with OpenAI's Sam Altman.

Riley said that Citi is "generating and reviewing hundreds of use cases" to figure out how the AI can be applied across the company.

Source: Bloomberg

Bank of America has prohibited its employees from using ChatGPT for business purposes

Bank of America has prohibited its employees from using ChatGPT for business purposes
ChatGPT must be reviewed before it can be used at the bank, sources told Bloomberg.Getty Images

As of February, sources with knowledge of the bank's internal meetings told Bloomberg that emerging tech like ChatGPT must be reviewed before it can be applied to business communications.

Bank of America didn't respond to Insider's request for comment.

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Goldman Sachs has restricted employees from using ChatGPT to avoid compliance issues around using third-party software

Goldman Sachs has restricted employees from using ChatGPT to avoid compliance issues around using third-party software
The investment bank made the decision to avoid data privacy issues.Photo by Michael M. Santiago/Getty Images

That isn't stopping the investment bank from building out its own AI tools.

Dinesh Gupta, the head of artificial intelligence engineering at Goldman, said the company has natural language experts and large language model engineers that works with some select teams at the firm to explore how they can use AI to do things like automate document-heavy workflows.

"We are seeing serious momentum within Goldman Sachs and potential use cases are pouring in," Gupta previously told Insider. "We are in the process of prioritizing which use cases we implement first. We've launched several proof of concepts."

Source: Bloomberg

Accenture doesn't have a formal ban on generative AI tools, a spokesperson said

Accenture doesn't have a formal ban on generative AI tools, a spokesperson said
But the company is treading carefully in terms of protecting client data, a spokesperson said.Joan Cros/Corbis via Getty Images

"As with everything we do in the AI space, we are focused on implementing the technology responsibly, and keeping Accenture and client data secure," Jenn Francis, a spokesperson for Accenture, said when asked to confirm a ban on ChatGPT.

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