An error with Square's point of sale system cost workers hundreds of dollars in tips
- An update to
Square's point of sale systems removed tippingfunctionality for several hours.
- The removal happened over the weekend and reportedly cost workers hundreds of dollars in
- "Their customer service wasn't available, and it's our biggest paycheck day," said one impacted barista.
An hours-long error in Square's point-of-sale software cost workers hundreds of dollars in tips across the US over the weekend.
The system's tipping screen, which appears after a customer has inserted a card or tapped their phone, disappeared on Saturday morning after a software update, workers in restaurants and small shops in various cities told The Washington Post, which first reported on the issue.
Saturday is one of the busiest times of the week for many restaurants, cafes, and shops. Workers in San Diego, New York, and Miami told The Post that other parts of Square's systems also became unresponsive on Saturday.
"Their customer service wasn't available, and it's our biggest paycheck day," one Houston-based barista told The Post. "The timing of it all was just awful."
Square representatives didn't immediately respond to a request for comment, but the company did post updates about the
"For about 3 hours on Saturday, Sept. 18th, our systems experienced an issue that prevented some sellers from being able to sign into their accounts or accept tips," a Square spokesman told The Post in an email. "We understand how important it is to never miss a sale and how critical tip collection can be for our sellers' teams."
The spokesman said that Square apologized and is set to share more information on stopping similar issues from occurring in the future.
Andrew Sinclair, owner of Mad Lab Coffee in Hollywood, told The Post that his employee lost out on an estimated $150 to $250, and plans to pay him back, but hoped that Square would reimburse him the money.
Meanwhile, Trina Perez, owner of Buzzed Coffee Truck in Salt Lake City, told The Post that she estimated that her employee missed out on about $150 in tips because of the glitch. It is unclear if Square plans to reimburse its clients.
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