Comcast's Xfinity customers across the US are complaining of a massive internet outage

Áine Cain

Nov 10, 2021, 00:27 IST

Comcast's Xfinity customers across the US are complaining of a massive internet outage

Some Xfinity customers were left without internet services on Tuesday. Mike Blake/File Photo

Xfinity customers have taken to social media to complain of an outage.
Xfinity is a division of telecommunications giant Comcast.

Xfinity customers have taken to social media to sound the alarm about a massive internet outage on Tuesday.

On Twitter, an Xfinity support employee told one customer: "We are currently having connection concerns around the nation, our network team is working hard toward a resolution."

Xfinity is Comcast's division dedicated to consumer cable television, telephone, and internet and wireless service. Comcast had a total of 26.5 million internet customers in 2018. Comcast first dove into the internet service business in 1996, attracting controversy over its use of data caps.

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Social media users who reported experiencing outages were based all around the country. Attempts to ring up Xfinity's customer service line resulted in a busy signal or an immediate disconnect. Customers also reported being unable to access the internet provider's mobile app, or the company's outage map.

"Earlier, some customers experienced intermittent service disruptions as a result of a network issue," a company spokesperson told Insider. "We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected."