OTP delays should end as TRAI suspends its blockchain experiment for seven days
- The Telecom Regulatory Authority of India (TRAI) has suspended its blockchain technology aimed at filtering out
spam messagesfor the next seven days.
- This comes after users across the country saw long delays in receiving their one-time-passwords (OTPs) for online transactions.
- Since the upgrade was implemented yesterday, users report not receiving OTPs from legitimate sources like their banks, digital payments apps and even government entities like Aadhaar authentication.
Understandably, when smartphone users in India saw that OTPs weren’t coming in anymore, they were upset. However, in a splash of good news — albeit temporary — the Telecom Regulatory Authority (TRAI) is calling off its blockchain experiment under the unsolicited commercial communication (UCC) framework.
“We are concerned about any customer inconvenience cases and have ordered a seven-day temporary suspension of the SMS scrubbing that was activated on Monday,” a senior TRAI official told the Economic Times.
No OTPs coming through for either Axis or Kotak netbanking - guess the DLT SMS issue is real.Weirdly, Axis on-cal… https://t.co/CWOfcYOHeL— Vinay Kesari (@vinaykesari) 1615213947000
The technical glitch was just a pain for private players — like Axis Bank,
DLT Phase2 went live this morning. Huge failure rates in the submission of OTP & Transactional SMS across India. We… https://t.co/adzUIjJcZf— Aniketh Jain (@anikethjain) 1615209973000
“We are unable to reach the authentication service to serve you
Why aren’t OTPs coming through?
This whole drama is unfolding because the Telecom Regulatory Authority of India (TRAI) started to implement the second phase of the SMS regulations on March 8. The transition has been less than smooth to say the least, with companies may not have registered in time getting locked out.
The government’s new process is designed to curb spam and fraud messages. Using a blockchain-based solution, telecom operators can now verify commercial messages and their source using a template for such communication.
Unregistered messages, which do not follow the template, will be blocked as potential fraud. And, that’s what’s happening to your OTPs.
Why the heck would you stop sending OTPs via email, @ICICIBank_Care? Look at the mess this has landed into, with no… https://t.co/13D1dd2pM5— Nakul Shenoy (@NakulShenoy) 1615255479000
Telecom operators are defending the digital ledger system and pointing the finger at companies who failed to register in time. According to them, the onus lies on telemarketers and individual businesses to comply with the standards.
Safer or temporarily more at risk than usual
Content scrubbing is a good move to keep spam at bay. But, what’s not good is when a pesky filter keeps useful messages from coming through as well. In fact, such a move could put users more at risk.
“Close to 50% traffic is getting dropped because of content scrubbing. Officials from India’s top banks including HDFC and SBI are extremely furious and dialling TRAI to address the mess at the earliest,” a top executive at a leading telemarketing firm told The Economic Times.
We hereby like to inform that due to the new implementation of TRAI effective from 08th March 2021 for the SMS temp… https://t.co/IObmBYv4gM— RedCarpet (@RedCarpetUp) 1615210557000
Without messages coming through from your bank, not only do your own transactions hit a wall but there’s no alert if someone else is trying to make a transaction from your account. This increases the chances of cyber fraud.
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