The Nintendo Switch has a major hardware problem, and now Nintendo is offering free repairs to tens of millions of customers

Nintendo Switch


The Nintendo Switch.

Nintendo's got a huge issue with its wildly popular Switch console: The controller's thumbsticks have a mind of their own.

The phenomenon is known as "Joy-Con drift," named after the Nintendo Switch Joy-Con gamepads that attach to each side of the Switch console.Advertisement

For millions of people, over time, one or both of the thumbsticks on the Joy-Con begin slowly "drifting" to one direction. Even when you're not touching the thumbsticks, the console will register them as being moved.


The issue is a big enough problem that some Nintendo Switch owners banded together for a class-action lawsuit against the company.

But now, according to a new Vice report, Nintendo is offering free repairs to anyone who calls in to Nintendo's hardware support line with complaints about Joy-Con drift. Better yet, Nintendo is also reportedly offering refunds to anyone who's already paid for a Joy-Con fix.

Read more: Nintendo slammed with new lawsuit that claims the company knowingly sold Switch controllers that were broken"Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," a newly issued internal Nintendo support document said, according to the report. "Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair ... confirm the prior repair and then issue a refund."Advertisement

For its part, Nintendo has yet to formally announce such a repair program for affected Nintendo Switch Joy-Con gamepads. A Nintendo rep didn't return a request for comment as of publishing, but various reports have confirmed that Nintendo customer support is indeed offering free repairs.

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