A woman will get $1,200 from Air Canada to cover the clothes she bought while her luggage was delayed 2 days, including 5 tops, 6 bottoms, and 4 pairs of shoes
Air Canadahas been ordered to pay a woman $1,200 for clothes and toiletries she bought while waiting for her delayed luggagethat arrived 2 days late.
- The airline initially paid her $500, but the passenger said the items cost more than $2,100.
A Canadian woman has been awarded $1,200 after the luggage she brought on a flight was delayed by two days.
Jessica Kalynn flew on Air Canada in September from Vancouver to Dubai for a six-day trip, according to a decision released by British Columbia Civil Resolution Tribunal, which awarded her the money.
When Kalynn arrived in Dubai, she found out her luggage was delayed because it hadn't been loaded onto her connecting flight. It would arrive two days later.
Kalynn bought clothing and toiletries to use for the time being. Her purchases came out to $2,120.67. They included four pairs of shoes, five tops, six bottoms, a bathing suit, two bras, two pairs of underwear, three pairs of socks, and toiletries.
Under Canada's Carriage by Air Act, travelers can receive up to $2,200 in damages if their luggage is delayed.
Air Canada previously gave Kalynn $500 to cover these costs. She brought the matter to the tribunal to seek the $1,620.67 difference.
The airline argued that her clothing purchases were "excessive and unreasonable," according to the tribunal's public decision. Kalynn countered that she needed the clothes for various planned activities on her fully scheduled trip, including a work conference, an upscale work dinner, and gym workouts.
The tribunal sided with both parties to an extent.
"I find it was reasonable for Ms. Kalynn to purchase some different clothes and shoes given the activities she indisputably had scheduled. However, I find some of the purchased replacement items were excessive given the 2-day delay," the decision reads.
It continues: "Even with the different activities, I find Ms. Kalynn has not adequately explained why she needed 4 pairs of footwear (in addition to what she wore on the plane) and 6 bottoms and 5 tops, even if she had to change her clothes during a day."
Ultimately, the tribunal determined Kalynn should receive an additional $700 for the expenses for a total of $1,200.
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