scorecard'There is a jail on board most cruise ships': Workers speak out about dealing with unruly passengers
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'There is a jail on board most cruise ships': Workers speak out about dealing with unruly passengers

Beatrice Nolan   

'There is a jail on board most cruise ships': Workers speak out about dealing with unruly passengers
LifeThelife1 min read
  • Cruise ship workers have spoken out about what happens when guests become unruly.
  • The workers discussed their experiences in an interview with BBC Three.

Cruise ship workers have discussed how out-of-control guests are handled while traveling at sea.

One employee, who worked on a ship's entertainment team, told BBC Three that there were strict rules in place for badly behaved guests. The worker is referred to under the pseudonym "Joe" as they wanted to remain anonymous.

"There is a jail on board most cruise ships," they told BBC Three. "If people continue to behave badly they get put under cabin arrest which means they can't leave their cabins, even when the ship stops, for a couple of days."

Although cruise workers are instructed to be friendly and polite to guests, some say passengers can become abusive.

Another worker who spoke to BBC Three and is referred to under the pseudonym Amy, said that while most guests were lovely, "about 5% can be a nightmare."

"I've had a woman shouting in my face on Christmas Day before just because her TV wasn't working," they said.

Sam Roulston, who worked as a comedian on a ship's entertainment team, told the news outlet that people can "get very drunk because they're on holiday."

"A woman once decided to go to the toilet on the floor while I was performing," he added.

It's far from the first time cruise ship workers have reported negative experiences on board ships.

In June, a cruise ship singer said guests often asked her rude questions like when she was going to get a real job and what she really did for work.

As cruise ship workers are tasked with making the guests' experience as pleasant as possible, multiple workers told Insider it could be hard to respond to difficult or rude questions.




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