You Searched For "chatbots customer services" and got 20 results
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2 mins read
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service
AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
Meghan Morris
1 min read
WhatsApp-based ticketing system now available for DTC commuters across Delhi-NCR
WhatsApp on Wednesday introduced a WhatsApp-based QR ticketing service for DTC commuters across the…
ANI
4 mins read
Chatbots hallucinate and get confused, says Jio Haptik which is ‘training’ them
Jio Haptik’s team believes that GPT is not a one-size-fits-all solution for all problems. It took J…
2 mins read
Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company
A UK package delivery giant's AI-powered chatbot was updated after it defected and swore at a custo…
Rebecca Rommen
2 mins read
TikTok's parent company cut corners when developing its AI chatbot by copying OpenAI's homework, report says
Bytedance used the OpenAI API to create its own chatbot named Doubao, the Verge reported.
Sebastian Cahill,Hannah Getahun
2 mins read
Elon Musk wanted way more Nvidia chips for his Grok chatbot than Oracle could provide, Larry Ellison says
Nvidia stock has tripled this year as investors bet AI will fuel sales of graphics chips. They'll c…
Theron Mohamed
2 mins read
Wendy's customers could soon order from an AI chatbot at its drive-thru that's been trained to recognize customer lingo like 'biggie bags' and 'JBC'
A Wendy's executive said the new AI chatbot is "as good as our best customer service representative…
Sawdah Bhaimiya
2 mins read
A CEO who replaced 90% of his support staff with an AI chatbot says copy-paste jobs are gone
"That job is gone, 100 percent." Suumit Shah, the CEO of ecommerce company Duukan, told the Washing…
Kai Xiang Teo
2 mins read
Formerly barred from pharma industry, entrepreneur develops AI tool using ChatGPT to cut down hospital runs
Dr. Gupta.ai is an AI-driven chatbot that provides personalized health information and suggestions …
4 mins read
Do customers still prefer speaking to a human, and not a chatbot?
As advertising and marketing costs rise, brands are relying on artificial intelligence (AI) to deli…
3 mins read
From Salesforce to Air India, here are the companies that are using ChatGPT
ChatGPT, the AI chatbot developed by OpenAI, has recently become one of the most popular tools for …
2 mins read
Airport suspends customer support helpline to protect staff from angry passengers whose luggage has gone missing
Temporarily suspending customer support phone lines will protect staff from verbal abuse and allow …
Kate Duffy
2 mins read
Amazon employees are already using ChatGPT for software coding. They also found the AI chatbot can answer tricky AWS customer questions and write cloud training materials.
Amazon employees are quickly discovering ChatGPT's vast potential as a work assistant, even for rel…
Eugene Kim
1 min read
Frontier Airlines has replaced its telephone customer service line with online chat to cut costs
The low-cost airline has switched to an online system to "reduce negotiation" and allow more querie…
Ryan Hogg
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
2 mins read
Get ready to post on Slack with ChatGPT. The viral AI chatbot is coming to the popular workplace messaging app.
Salesforce unveiled an upgrade it is testing to its Slack app, featuring OpenAI's hit ChatGPT bot t…
Sindhu Sundar
2 mins read
Hackers are using a new fake chatbot trick to steal your data — here’s how to keep yourself safe
Companies and websites use chatbots to provide customer support and build trust with the customers …
2 mins read
ChatGPT experience may be able to get you that job. More than 90% of potential employers are looking for workers who use the chatbot.
ChatGPT experience is wanted by employers per a new study. Candidates exemplifying proficiency with…
Aaron Mok
1 min read
4,000 legal professionals at one of the world's largest accounting firms are getting a chatbot to speed up their work
PwC is giving around 4,000 of its legal professionals in over 100 countries access to a chatbot pro…
Britney Nguyen
5 mins read
I use an AI chatbot after my mom died to ask for advice on mundane things. It won't replace her, but it's been a huge comfort.
A woman uses the personal assistant chatbot Pi as a surrogate confidante and sounding board —…