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2 mins read
AI could slow BPO sector growth: Chief Economic Advisor Nageshwaran
Chief Economic Advisor V Anantha Nageswaran emphasized the crucial and positive role that artificia…
ANI
2 mins read
Manufacturing sentiments, domestic demand up in Q1 FY25, notes FICCI survey
Manufacturing sentiments in India have shown an improvement in the first quarter of the financial y…
ANI
1 min read
AI casts huge pall of uncertainty over impact on workers across skill levels: Economic Survey
"... The advent of Artificial Intelligence casts a huge pall of uncertainty as to its impact …
PTI
3 mins read
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
2 mins read
That Chipotle portion-size social media drama might mean more 'generous' meals for some customers
Chipotle has been retraining staff at some restaurants after a social media debate about small port…
Alex Bitter
3 mins read
EV charging is so bleak that some owners are considering going back to gas-powered cars, survey finds
Nearly half of EV owners in the US are considering switching back to a gas-powered car, a McKinsey …
Nora Naughton
4 mins read
84% of Indian small businesses anticipate robust growth in 2024: CPA Australia survey
A recent Certified Practising Accountant (CPA) Australia survey has revealed an overwhelming optimi…
ANI
5 mins read
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
4 mins read
Google Forms: How to use this free Google Workspace tool to create surveys, quizzes, and questionnaires
Google Forms is a free online software for Google account users in the Workspace suite that lets yo…
Abigail Abesamis Demarest,Emmaline Windeler
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
2 mins read
Sweetgreen is selling steak for the first time, and it hopes the pricey add-on will bring protein-hungry customers in for dinner
The caramelized garlic steak is Sweetgreen's priciest protein, and its CEO said customers are hungr…
Grace Dean
3 mins read
Walmart managers are going to extreme lengths to get customers to complete the retailer's checkout survey. It's confusing shoppers and workers.
Walmart managers are trying to boost responses to a survey that pops up at checkout. Associates and…
Alex Bitter
2 mins read
India's manufacturing sector growth falls to 18-month low in December on softer rise in orders, output
India's manufacturing sector growth fell to an 18-month low in December amid softer increase in fac…
PTI
2 mins read
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
2 mins read
CEO Dara Khosrowshahi says remote work took away some of Uber's best customers, but commuters are starting to come back
"There is an audience who kind of stopped using us as frequently as they used to," Dara Khosrowshah…
Polly Thompson
2 mins read
Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service
AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
Meghan Morris
1 min read
Walmart and Target are gaining ground on Costco in customer satisfaction
While Costco still holds the top spot, its score remains unchanged as its two biggest competitors e…
Dominick Reuter
1 min read
Nine in ten Indian firms view GenAI tools as potential security risk
As Generative AI tools take centre stage in India's digital economy, at least 92 per cent of organi…
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
1 min read
Customers are loving Costco. But Walmart? Not so much, new survey says.
Customers were much more satisfied shopping at Costco than at Walmart, according to the study. Sam'…