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4 mins read

84% of Indian small businesses anticipate robust growth in 2024: CPA Australia survey

A recent Certified Practising Accountant (CPA) Australia survey has revealed an overwhelming optimi…

ANI   


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4 mins read

Google Forms: How to use this free Google Workspace tool to create surveys, quizzes, and questionnaires

Google Forms is a free online software for Google account users in the Workspace suite that lets yo…

Abigail Abesamis Demarest,Emmaline Windeler   


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8 mins read

How America stopped caring about quality and learned to embrace 'customer satisfaction'

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …

Adam Rogers   


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2 mins read

Sweetgreen is selling steak for the first time, and it hopes the pricey add-on will bring protein-hungry customers in for dinner

The caramelized garlic steak is Sweetgreen's priciest protein, and its CEO said customers are hungr…

Grace Dean   


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2 mins read

United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model

In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…

Taylor Rains   


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2 mins read

CEO Dara Khosrowshahi says remote work took away some of Uber's best customers, but commuters are starting to come back

"There is an audience who kind of stopped using us as frequently as they used to," Dara Khosrowshah…

Polly Thompson   


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2 mins read

Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Meghan Morris   


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2 mins read

India's manufacturing sector growth falls to 18-month low in December on softer rise in orders, output

India's manufacturing sector growth fell to an 18-month low in December amid softer increase in fac…

PTI   


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3 mins read

Walmart managers are going to extreme lengths to get customers to complete the retailer's checkout survey. It's confusing shoppers and workers.

Walmart managers are trying to boost responses to a survey that pops up at checkout. Associates and…

Alex Bitter   


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1 min read

Walmart and Target are gaining ground on Costco in customer satisfaction

While Costco still holds the top spot, its score remains unchanged as its two biggest competitors e…

Dominick Reuter   


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1 min read

Nine in ten Indian firms view GenAI tools as potential security risk

As Generative AI tools take centre stage in India's digital economy, at least 92 per cent of organi…

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1 min read

Walmart's average customer is a suburban baby boomer who spent $3,578 there last year

Walmart's typical customer is a white woman who earns less than $80,000 a year, shops at least once…

Dominick Reuter   


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3 mins read

What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey

Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…

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1 min read

Customers are loving Costco. But Walmart? Not so much, new survey says.

Customers were much more satisfied shopping at Costco than at Walmart, according to the study. Sam'…

Ben Tobin,Dominick Reuter   


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3 mins read

China doesn't have the military power to successfully invade Taiwan, the majority of 52 US experts said in a survey

Most of the 52 American experts said they were confident the US would intervene if China invaded Ta…

Matthew Loh   


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2 mins read

RazorPay acquires digital invoicing and customer engagement platform BillMe to empower businesses and customers

Razorpay, a payments and banking platform for businesses, has acquired BillMe, a Mumbai-based start…

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4 mins read

The best airports in North America in 2023, according to a passengers survey

While Newark airport once again ranked dead last among mega airports, its undergoing a terminal upg…

Taylor Rains   


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2 mins read

Most Americans don't tip baristas. These services have the stingiest customers.

Most Americans are tipping 15% or less at sit-down restaurants, and many aren't tipping baristas at…

Juliana Kaplan,Jacob Zinkula   


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1 min read

Alaska Airlines is passenger's new favorite airline according to a new customer satisfaction survey. See how US airlines ranked, from worst to best.

Alaska Airlines topped the customer satisfaction chart, scoring 81 on a 100 scale, six points highe…

Bianca Giacobone   


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2 mins read

Indian real estate sees 35% rise in demand from NRI customers

In an interview to Business Insider, Saurabh Garg, Co-founder and Chief Business Officer at NoBroke…