We visited Apple and Microsoft's flagship stores in NYC - and the winner was obvious

Advertisement
We visited Apple and Microsoft's flagship stores in NYC - and the winner was obvious

apple store nyc 5th ave

Mark Matousek / Business Insider

Apple keeps the retail experience simple by removing distractions and drawing your attention to opportunities to try its products.

Advertisement
  • Apple and Microsoft's flagship New York City stores are less than half of a mile away from each other.
  • Apple provided a better retail experience due to its design instincts and a product strategy that emphasizes items that look similar and are easy to use.
  • But Microsoft's store had flashier products to try out, including virtual-reality headsets.


Apple has been the gold standard for retail since it ignored conventional wisdom and opened its first store in 2001. Since then, other companies have tried to match its first-class customer service and design instincts.

While Microsoft made its fortune on software, including Windows and Office, its expansion into hardware products like the Xbox and Surface tablets and laptops made the idea of a retail store a more realistic possibility. The company opened its first store in 2009.

I visited each company's flagship store on New York City's Fifth Avenue to see which offers the better retail experience.

Here's what I saw.

Advertisement

We visited Apple and Microsoft's flagship stores in NYC - and the winner was obviousEXCLUSIVE FREE SLIDE DECK:
The Future of Retail 2018 by the BI Intelligence Research Team.
Get the Slide Deck Now »