HDFC Bank’s digital services are glitching again despite RBI’s warning and ban on launching new products

• India’s largest private sector lender, HDFC Bank, is facing outages of its digital services yet again.
• The bank is aware of the issue and working on a fix, but has not shed any light on what is causing the problem.
• The glitches with HDFC Bank’s net and digital banking continue despite the Reserve Bank of India (RBI) warning in December 2020 in light of repeated issues.

HDFC Bank’s digital banking services are on the outs again. India’s largest private sector lender is aware of the problem occurring across its net banking and mobile banking platforms and is working on a fix.


However, it is yet to clarify why the problem has occurred in the first place.


Users started reporting issues while trying to make online transactions at around 11:00 am, according to DownDectector. Complaints peaked to over 300 reports at around noon.


This comes after the Reserve Bank of India (RBI) barred HDFC Bank from issuing new credit cards and new digital launches due to technical glitches in December 2020.


The most recent outage is not the first glitch of this month, let alone this year. Customers were up in arms on March 1 as well with the bank's digital services being unable for nearly four hours on the day.


These outages have been happening after the bank informed the RBI about its detailed plan to resolve technical glitches in January, according to MoneyControl. Its short term plan was to fix the issue of digital outages over a span of 10-12 weeks. In the long run, HDFC Bank planned to use cloud computing, architectural efficiencies and disaster recovery processes to further strengthen its digital services.

However, neither strategy seems to be going according to plan. And customers have taken to Twitter to express their angst as they wait for a fix.


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