Microsoft’s new tools use AI to simplify business tasks like customer support, marketing, supply chain, and more

• Microsoft Launches AI-Incorporated Business Tool - Dynamics 365 Copilot.
• Dynamics 365 Copilot offers various functionalities in preview mode, such as assisting sales personnel, enhancing customer service, and more.
• A new tool can help in preventing disruptions from occurring in advance.

Microsoft released Dynamics 365 Copilot on Monday, an AI-powered tool designed to manage diverse business tasks. According to the company, Dynamics 365 Copilot leverages the latest advancements in generative AI to automate these tasks, freeing up the workforce's full potential for creativity.

In a blog post, Emily He, Corporate VP of Business Applications Marketing at Microsoft, clarified that Copilot integrates next-generation AI capabilities and natural language processing into Dynamics 365, collaborating with business professionals to expedite the creation of ideas and content, accomplish time-intensive duties, and obtain insights and recommended actions by merely explaining what is required.

Microsoft claims that Dynamics 365 Copilot can assist with composing email replies to customers, generating responses to email and chat queries, and drafting email summaries of Teams meetings in Outlook. Additionally, the tool facilitates the creation of online product listings and notifies users of supply chain issues, such as adverse weather conditions.

These functionalities are available in preview mode in Dynamics 365 applications and Microsoft Viva Sales.

Below, let’s look at how Dynamics 365 Copilot can help automate daily business tasks.

Microsoft Dynamics 365 Sales and Viva Sales’ Copilot

The functionality offered by Dynamics 365 Copilot can significantly reduce the time sales personnel spend on administrative duties. By utilizing AI-powered tools, email responses can be generated swiftly. An Outlook summary of Teams meetings can be automatically produced, incorporating vital information from the CRM, such as pricing and product specifications, and insights from the recorded call. This can free up as much as 66% of a seller's daily schedule, providing substantial business advantages and allowing more time to concentrate on customers.

Dynamics 365 Customer Service

The inclusion of Copilot in Dynamics 365 Customer Service enhances agents' capacity to deliver exceptional customer service. With this AI-driven capability, context-specific responses to queries can be quickly composed through chat and email. Customers can access an interactive chat experience with knowledge bases and case histories.

Dynamics 365 Copilot Streamlines Marketing Tasks

Dynamics 365 Copilot streamlines marketing workflows by simplifying data exploration, audience segmentation, and content creation. With Copilot integrated into Dynamics 365 Customer Insights, marketers can use natural language to query their customer data platform and construct highly personalized and targeted customer segments.

Furthermore, Copilot offers marketers suggestions for fresh email campaign content by drawing on key topics, pre-existing emails, and other internet sources.

Dynamics 365 Business Central’s Copilot

This tool simplifies the process of creating e-commerce product listings. Users can effortlessly customize product attributes such as color, material, and size, producing captivating product descriptions in seconds.

Microsoft Supply Chain Center

Customers using Microsoft Dynamics 365 Supply Chain Management can employ Copilot in the Supply Chain Center to anticipate potential issues that may impact supply chain processes.

Copilot's predictive insights can identify affected orders across materials, inventory, carriers, distribution networks, and other components. Dynamics 365 Copilot can generate emails to notify partners and prevent disruptions from occurring in advance.

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