Indian government launches Aarogya Setu IVRS helpline to assist users without smartphones

• Indian government launched the Aarogya Setu IVRS helpline number in Tamil Nadu as a pilot.
• The helpline is expected to help over 600 million users who do not have smartphones.
• The Aarogya Setu IVRS helpline will be available in other states in the coming days.

After launching the Aarogya Setu app to help users stay safe from the Coronavirus pandemic in the country, the Indian government announced a pilot for the Aarogya Setu Interactive Voice Response System (IVRS) helpline in Tamil Nadu.

The Aarogya Setu IVRS or IVRS COVID-19 helpline was launched by Tamil Nadu Chief Minister K Palaniswami and Union Minister Ravi Shankar Prasad. Prasad said that it is an initiative by the government of India and Tamil Nadu government.

Aarogya Setu helpline will benefit over 600 million people

While the Aarogya Setu app crossed 3 million downloads soon after it was released, the IVRS helpline has been launched for users who do not have a smartphone to access the app. The app and helpline will complement each other.

According to the latest TRAI numbers, there are over 1,159 million mobile users in India and out of this, around 500 million are smartphones users. This leaves out over 600 million feature phone users who cannot install the Aarogya Setu app.

Aarogya Setu IVRS helpline to be launched soon in other states

While the Aarogya Setu IVRS helpline is currently available only in Tamil Nadu, it will soon be launched in other states as well. It has been launched as a pilot project and should be available across the country in the coming days.

The Aarogya Setu IVRS helpline number is – 9499912345.

How to use Aarogya Setu IVRS helpline number?

To use the Aarogya Setu IVRS helpline, all you need to do is give a missed call to the number – 9499912345 and provide your location.

You will then be provided with options for assistance, healthcare and guidance. It will likely provide similar features as the Aarogya Setu app.

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