Air India’s First, Business Class Overhaul A Waste Unless Free Upgrades Are Checked
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In order to be at par with the members of But it needs to stop free upgrades that politicians, bureaucrats and other influential people and their kin have been enjoying for years by buying the economy class tickets and getting upgraded to the business or first class. Unless this practice of free upgrades is stopped, all the expenses incurred on the overhaul would be wasted.
Introducing the uber luxury in premium classes includes a complete revamp of meal service with Oberoi, one of the country's finest in-flight caterers, being asked to serve three-course meals on all international flights. The first and
“Catering for first and business class will be done by Oberoi from July 11 on our international flights. Both meal content and presentation will get an upgrade. Business class will now have a three-course meal instead of the current practice of serving everything — starter, meal and dessert — in one go,” said Air India chief Rohit Nandan.
The
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Air India can no more afford to have a casual approach on in-flight service standards, aircraft cleanliness and on-time performance. The Star Alliance membership is as much a challenge for Air India as an opportunity to revive itself.
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