Salesforce went down for a whole day - and it became an internet meme
Business Insider
Its site basically went down for the whole day and the company is still reporting lingering problems.
The outage occurred at Salesforce's North American 14 site and it affected a lot of Salesforce's customers in the Bay Area, the company's backyard, as well as customers across North America. Salesforce reported that once NA14 went down, other data centers bobbled as well.
Salesforce's customers were irritated that their salespeople didn't have access to their major tool for doing their jobs for a full day. They were also annoyed that the company wasn't giving people some clue as to how long the outage would continue.
@asksalesforce @Benioff I have been a SF customer for 15 yrs and have never experienced an outage like #NA14 yesterday, comm was suboptimal
- Chuck Gulden (@cfgulden) May 11, 2016
CEO Marc Benioff took to Twitter to apologize for the outage, sending out lots of twitter replies, inviting people to email him, and cc'ing his cofounder, the man who runs engineering, Parker Harris. Here's one example.
@john01100100 I am sorry for our service disruption on NA14 please email me ceo@salesforce.com so we can call you @parkerharris
- Marc Benioff (@Benioff) May 10, 2016
Those who weren't complaining on twitter about it, were cracking jokes ... and the NA14 internet meme was born.
Hope to be wearing this tomorrow @salesforce #NA14 #SalesforceRising pic.twitter.com/C2THcabCOl
- Dave DeMichele (@DaveDeMichele) May 10, 2016
MRW when I realize #Salesforce is still down after an entire day. #NA14 pic.twitter.com/KmpFUKURnx
- D.SF (@dannango) May 10, 2016
(Click on the tweet below to read the funny chart better.)
Been crunching some numbers. Interesting. #salesforce #na14 pic.twitter.com/5mp0As0x7D
- Christian Davidock (@cdavidock) May 10, 2016
Dear @salesforce gods... Now I lay me down to sleep, pray my data on #NA14 to keep, if it should fail before I wake.. Eh just don't wake me
- Marine MoM (@amarinemomseyes) May 11, 2016
Trump on #na14 pic.twitter.com/qkwR0Ne0Zi
- Kevin O'Hara (@kevohara) May 11, 2016
#na14 "the issue is the result of a database failure on the NA14 instance" pic.twitter.com/lgfPFB4B85
- Don Perro (@Don_Perro) May 10, 2016
On a serious side, an outage this big and this long is not good for Salesforce and its "service level agreements." SLAs require that customers get reimbursed if a cloud goes down for too long.
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