This beloved regional grocery chain just beat out Trader Joe's to be named best in America
Jacquelyn Martin/Associated Press
Wegmans ranks as Americans' favorite grocery chain, according to Market Force Information's annual survey of the industry, which will be officially released on Wednesday.
This is the first time in four years that Trader Joe's missed out on the No. 1 spot in Market Force's survey. The discount chain slipped 5% in customer satisfaction since its win in 2015.
While last year, Wegmans didn't even earn enough votes to make the list, this year the 88-location grocery chain doubled its support. With a score of 76% satisfaction, Wegmans beat out No. 2 Publix and No. 3 Trader Joe's.
Wegmans
Wegmans was founded in 1916, and it is based in Rochester, New York.
The chain was founded by brothers Walter and John Wegman, and is still family-owned, with Danny Wegman serving as CEO, and his daughter, Colleen Wegman, serving as president.
Jacquelyn Martin/Associated Press
Wegmans stores are larger than the average grocery store, emphasizing variety and fresh products. The company reports that locations stock 50,000 to 70,000 products (in the largest stores), compared to the slightly more than 40,000 products that Food Marketing Institute reports the average supermarket stores stocks.
Foursquare
Because they stock more products, Wegmans are usually about 75,000 to 140,000 square feet, with the company emphasizing the stores' "spacious aisles" - in contrast to Trader Joe's often cramped affairs.
The stores also have to be large enough to fit various extras that are foreign to many supermarkets.
Many locations have cafes, pizzerias, sushi bars, and buffets, plus seating areas for 100 to 300 people where customers can eat their food.
The chain is also known for its extensive beer market, with a large selection of craft brews. Some locations even have walk-in beer lockers.
Many customers love Wegmans because of the dedicated customers service.
Glassdoor/Wegmans
"Its focus on employee training to ensure customers have the best experience has been a winning strategy that creates superfans eager for a new location to open near their home," reports Market Force.
All of these factors combine to create an army of Wegmans superfans, responsible for the grocery chain's top ranking. In 2015, the company reported 7,300 customers contacted Wegmans to report how much they enjoyed their shopping experience or the way employees treated them.
Wegmans is currently focused on expanding, with planned openings in states including Maryland, and Virginia later this year. According to Wegmans, more than 4,000 people contacted the company asking for a store in their community in 2015.
Foursquare
The company's efforts are paying off.
Wegmans reported annual sales of $7.9 billion in 2015. That's not as much as Trader Joe's, where annual sales reached an estimated $11.3 billion, according to Packaged Facts. However, it's pretty impressive when comparing the number of locations - Trader Joe's has more than 400 stores, while Wegmans has just 88.
- I spent $2,000 for 7 nights in a 179-square-foot room on one of the world's largest cruise ships. Take a look inside my cabin.
- Colon cancer rates are rising in young people. If you have two symptoms you should get a colonoscopy, a GI oncologist says.
- Saudi Arabia wants China to help fund its struggling $500 billion Neom megaproject. Investors may not be too excited.
- Catan adds climate change to the latest edition of the world-famous board game
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- JNK India IPO allotment – How to check allotment, GMP, listing date and more
- Indian Army unveils selfie point at Hombotingla Pass ahead of 25th anniversary of Kargil Vijay Diwas
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market