We visited J. Crew and witnessed why business is a disaster
Kate Taylor
The retailer has had a difficult few years.
In August, the company announced sales declined 4% in the most recent quarter to $569.8 million. Sales at stores open at least a year dropped 8%, following a decrease of 11% in the same period last year.
Meanwhile, fast-fashion retailers such as Zara and H&M have exploded in popularity in recent years.
So, J. Crew is trying to make changes. In November, the retailer axed its popular bridal line. A month earlier, J. Crew launched an athleisure line with New Balance.
In an effort to see what these changes actually mean for shoppers, Business Insider visited a J. Crew location in Manhattan. The shopping trip revealed some of the biggest problems at the retailer - and how J. Crew is failing to fix them.
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