Why you shouldn't be afraid to complain about a bad meal in a restaurant, according to Top Chef judge Tom Colicchio
Celebrity chef and restaurateur Tom Colicchio explains how much it frustrates him when customers wait until they leave a restaurant to complain about a bad meal.
Colicchio founded Crafted Hospitality, is the head judge on reality show "Top Chef," and is a spokesperson for Arnold Bread and America's Better Sandwich.
Following is a transcript of the video.
TOM COLICCHIO: Well, what really bothers me as an owner is if someone is having a bad time - they get a dish, they don't like it. It happens. Don't go home and go on Twitter, and start complaining, because there's nothing I can do at that point.
Find a manager, call him over and say, "I'm not enjoying this."
If you're in my restaurant, someone's going to say, "Order something else. We'd be happy to cook something else for you. We're not going to charge you for that dish."
But, don't sit there and fume and be mad and then go home and lash out on social media, because I can't help you at that point.
I've had people in the restaurant use social media. Say, "I'm at Craft and my entrée is taking 30 minutes to come out." And I've seen this online, if they tag me, I'll see it, call my manager and go, "Get to that table, make sure everything's okay. Tell them I saw them post this online."
And people are like, "Oh my God, that's great service."
So, if you're in the restaurant, and there's something that you don't like, you have to let us know, 'cause that's the only way that we can turn that around and make you happy. It's very hard to do that if you leave the restaurant.
This nonsense where, "I'm afraid if I send something back, they're going to spit in my food." That's crazy. It's not going to happen.
'Cause that's also, I think, the mark of a good restaurant, is how they actually take care of problems. If there's no problem, no drama, restaurant's great. But how does a restaurant take care of a problem? Can they turn it around? Can they make you feel that you're on their side because now their problem is now your problem and you're going to fix it.
- Colon cancer rates are rising in young people. If you have two symptoms you should get a colonoscopy, a GI oncologist says.
- I spent $2,000 for 7 nights in a 179-square-foot room on one of the world's largest cruise ships. Take a look inside my cabin.
- An Ambani disruption in OTT: At just ₹1 per day, you can now enjoy ad-free content on JioCinema
- Sustainable Waste Disposal
- RBI announces auction sale of Govt. securities of ₹32,000 crore
- Catan adds climate change to the latest edition of the world-famous board game
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- Tired of blatant misinformation in the media? This video game can help you and your family fight fake news!
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market