T-Mobile's CEO tells young people he 'can summarize everything you need to know to lead a major corporation' with 2 pieces of advice
Eduardo Munoz/Reuters
T-Mobile US CEO John Legere likes to make a scene, whether he's calling out Verizon and AT&T for being "dumb and dumber" or hamming it up on Facebook Live for "#SlowCookerSunday."
But his antics have always been part of his vision for T-Mobile as the scrappy disrupter among the US's four biggest mobile carriers.
Over the past four years as CEO, he took T-Mobile past Sprint to the third-largest carrier, more than doubled its customer base, and made T-Mobile a leader of change in the industry with initiatives like the removal of traditional service contracts.
In a recent interview with Business Insider, Legere said his long career has taught him two basic truths about leadership that he shares with business-school students:
"It's kind of fun at my age to go back and talk to business-school people. I tell them, 'I can summarize everything you need to know to lead a major corporation. Are you prepared to write this down?' And then they get all ready. I tell them I can summarize how I succeed as a leader: Listen to your employees, listen to your customers, shut the f--- up, and do what they tell you."
Samantha Lee/Business Insider
Recently, he modified the T-Mobile One unlimited plan by adding the option of paid 24-hour HD streaming upgrades and improved default hotspot capabilities after customers on social media complained.
That leads to the next piece of advice he gives business-school students:
"Then I say that the genius of the marketing strategy that we've had in every company that I've ever been in is that if you ask your customers what they want and you give it to them, you shouldn't be shocked if they love it.
"I think this job at T-Mobile has more than anything else helped me really see and understand how to set a strategy, communicate like crazy, and then passionately lead from the front of it."
- Market recap: Valuation of 6 of top 10 firms declines by Rs 68,417 cr; Airtel biggest laggard
- West Bengal Elections: Rift among INDIA bloc partners triggers three-cornered intense contests
- Angel Investing Opportunities
- Poonch Terrorist Attack: One Indian Air Force soldier dies, five injured; Patrolling intensifies across J&K
- The Role of AI in Journalism
- Nothing Phone (2a) blue edition launched
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market