Skit, which helps Barbeque Nation and Axis Bank automate call centres, has raised $23 million in funding

• Skit has raised $23 million in funding to help more businesses automate their call centre operations.
• A part of the funding would also be utilised by Skit for sales and marketing efforts, and R&D.
• The company counts Hathway, Barbeque Nation, Porter and Axis Bank as its clients.

Bengaluru-based artificial intelligence (AI) startup Skit has raised $23 million in external funding to help more businesses automate their call centre operations.

Skit, formerly known as Vernacular.ai, aims to double down its operations in both domestic and international markets. The company is also looking to expand its current team of 200 employees as it further scales its business.

As a part of this plan, the company has also set up its headquarters in New York in August.

“This investment comes when we are making strategic inroads into the US and Southeast Asian markets. The global contact center market size is expected to grow steadily and reach a value of $496 billion by 2027,” Skit’s chief executive (CEO) and co-founder Sourabh Gupta said.

A part of the funding would also be utilised by Skit for sales and marketing efforts, building delivery capabilities, research and development (R&D) and expanding its product offerings.

The Series A round was led by WestBridge Capital, with participation from existing investors Kalaari Capital and Exfinity Ventures. Angel networks LetsVenture and AngelList also infused an undisclosed amount in this round.

Overall, the company has raised $30 million since its inception in 2016.

Skit was founded by Gupta and Akshay Deshraj five years ago. The software-as-a-service (SaaS) company offers a suite of speech and language solutions that allow enterprises to automate their call centre operations.

The company counts Hathway, Barbeque Nation, Porter and Axis Bank as its clients. It also claims to have increased its revenue and customer base by four-times since its last fundraise in May 2020.

The company claims that its flagship product Vernacular Intelligent Voice Assistant (VIVA) currently responds in over 16 languages covering 160 dialects and has the capability to replicate human-like conversations.

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