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Papa John's is going on a 'listening tour' across the country after its disgraced founder said the N-word on a company call

Aug 2, 2018, 01:47 IST

John Schnatter.REUTERS/Danny Moloshok

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  • Papa John's is going on a "listening tour" across America, meeting with employees and customers.
  • "It's time for us to listen," the pizza chain said in a tweet on Wednesday. "Past time, really."
  • Papa John's was plunged into chaos in July when Forbes reported that its founder and former CEO, John Schnatter, had said the N-word on a company conference call.

Papa John's is going on a "listening tour" across the United States as the chain deals with the aftermath of its founder saying the N-word on a conference call.

"It's time for us to listen," the company said in a tweet on Wednesday. "Past time, really. As promised, we recently began a listening tour. We started in Atlanta and are traveling across the country to hear from a range of voices."

According to Papa John's, the chain will be meeting with customers and employees to discuss how the company can "do better."

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Papa John's was plunged into chaos in July when Forbes reported that its founder and former CEO, John Schnatter, had said the N-word on a company conference call.

Schnatter stepped down as chairman of the company's board, a decision that he has since said he regretted. Since then, Papa John's has removed Schnatter's face from the company's logo and marketing materials, eventually terminating his access to the company offices.

Forbes published a follow-up report in which current and former Papa John's employees accused Schnatter of inappropriate sexual behavior. According to employees, Schnatter and other executives helped create a toxic culture at the company. Schnatter denied many of the allegations.

"A special committee of the Board of Directors, comprised solely of independent directors, has retained an outside firm to oversee an audit and investigation of the culture at the company and to make recommendations for whatever changes may be necessary," Papa John's said in a statement to Business Insider following Forbes' report.

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