Costco extends its Thanksgiving day promotions after its website crashes for more than 24-hours, preventing furious customers from shopping the deals
- Costco US is extending its Thanksgiving day online promotions after its website crashed for more than 24 hours and customers were unable to shop the deals online and on its app.
- These deals will be extended throughout Black Friday while supplies last, it said.
- Angry customers flooded Twitter with comments on Thursday, venting their frustration about its website crashing.
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Costco is extending its Thanksgiving day online promotions to customers in the US after its website crashed for more than 24 hours and shoppers were unable to shop the sales.
Reports of its site issues first surfaced on Twitter early Thursday morning. By mid-morning, the retailer, whose stores were closed in the US over Thanksgiving Day, added a banner to its website warning online shoppers that the site is "experiencing slow response times."
An updated banner now informs shoppers that the sales have now been extended throughout Black Friday, "while supplies last."
Costco runs early online promotions from Thanksgiving day, ahead of Black Friday.
It is not yet clear how much these website outages might have cost Costco. A spokesperson for the company was not immediately available for comment when contacted by Business Insider.
But it's clear that a good chunk of people was impacted by the outage, judging by the flurry of complaints that cropped up on Twitter throughout the day:
The Costco website in Canada has also had issues but the retailer has not yet announced whether it will be extending its Thanksgiving deals for another day there too.
More on Black Friday 2019:
- Customers are slamming Macy's, Best Buy, and Target for opening stores on Thanksgiving
- Walmart shoppers are threatening to boycott the store after discovering that employees aren't paid extra to work on Thanksgiving
- Charts reveal how the internet has changed Black Friday forever
- Here's when stores will open their doors for Black Friday sales
- Most Americans want stores to stay closed on Thanksgiving, except for Gen Z
- Americans are more likely to spend less than more this holiday season, according to our survey