Former FBI hostage-negotiation trainer shares 6 tricks for getting people to do what you want
Mark Goulston spent two years role-playing for a living.
He'd pretend to be a suicidal policeman, holding a gun to his neck, threatening to take his own life.
His job was to challenge his audience - a room full of FBI agents and police officers - to talk him out of it.
"In the end, I always pulled the trigger, and then, from the point of view of that role play, I would tell them what they could have asked and could have said that would have caused me to give up and surrender," Goulston, a psychiatrist and former FBI hostage-negotiation trainer, tells Business Insider.
Today, Goulston is a business adviser and consultant, using the skills he honed in his negotiation-training job to coach executives and employees at big corporations, including GE, IBM, and Goldman Sachs. He's also the author of "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life."
We spoke to Goulston to learn how to get people - clients, colleagues, employees, or a boss - to do what you want at work. Here's what he said:
- A centenarian who starts her day with gentle exercise and loves walks shares 5 longevity tips, including staying single
- A couple accidentally shipped their cat in an Amazon return package. It arrived safely 6 days later, hundreds of miles away.
- Colon cancer rates are rising in young people. If you have two symptoms you should get a colonoscopy, a GI oncologist says.
- Having an regional accent can be bad for your interviews, especially an Indian one: study
- Dirty laundry? Major clothing companies like Zara and H&M under scrutiny for allegedly fuelling deforestation in Brazil
- 5 Best places to visit near Darjeeling
- Climate change could become main driver of biodiversity decline by mid-century: Study
- RBI initiates transition plan: Small finance banks to ascend to universal banking status
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market