Panera Bread is replacing cashiers with kiosks - and it feels totally dystopian
Hollis Johnson
But what if you don't hire people?
Well, Panera Bread is going to find out.
As part of the fast-casual cafe chain's reinvention process, Panera is building ordering kiosk centers to replace cashiers.
This new technology results in labor savings for Panera, allowing for more staff within the cafe itself. But what does this mean for the customer?
"The kiosk and other digital interfaces encourages true menu browsing - not only of ingredients, but also nutritionals - which has led to an increase in personalized orders," Janet Reinhardt, a Panera representative, told Business Insider. It also results in shorter lines and improved accuracy for orders.
Panera is in the process of converting its cafes to the Panera 2.0 model. I decided to take a quick visit to a recently converted location in NYC to see how the new ordering system works.
- US-China tariff war could benefit several sectors in India while harming a few others
- Amid heatwave, Delhi's power demand soars to May's highest ever at 7,572 MW
- 84% of Indian small businesses anticipate robust growth in 2024: CPA Australia survey
- Go Digit IPO allotment – How to check allotment, GMP, listing date and more
- 10 breathtaking valleys to visit in India in 2024
- Nothing Phone (2a) blue edition launched
- JNK India IPO allotment date
- JioCinema New Plans
- Realme Narzo 70 Launched
- Apple Let Loose event
- Elon Musk Apology
- RIL cash flows
- Charlie Munger
- Feedbank IPO allotment
- Tata IPO allotment
- Most generous retirement plans
- Broadcom lays off
- Cibil Score vs Cibil Report
- Birla and Bajaj in top Richest
- Nestle Sept 2023 report
- India Equity Market